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  • Job reference: RMS0224408

Customer Service Rep (Qatar Based Candidates Only)

  • Sector: Commercial
  • Location: Qatar
  • Job type: Contract
  • Date posted: 27/03/2020
  • Duration: 2 months
This vacancy has now been filled.

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This vacancy is only for those LOCALLY BASED in Qatar, under HUSBAND/FATHER SPONSORSHIP.

Must be able to join IMMEDIATELY!

Minimum Requirements:

  • Diploma
  • 4 Years Experience in Logistics Sales with proven sales background in the Logistics Industry

Key Responsibilities:

  1. Communicate to the clients/customers regarding the cargo which have been shipped via land, air and sea freight to ensure these have reached them.
  2. Respond to all requests for quotations from internal parties within 24 hours from initial receipt and provide reports to the Supervisor - Customer Relationship
  3. Respond promptly to the problems of the customer related to the service provided to them
  4. Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)
  5. Liaise with all overseas agents ,major shipping lines and airlines in procuring the best rates as per the customer's requirements
  6. Maintain records of interactions/shipments with the customers in an orderly manner
  7. Participate in the business activities for the company in cooperation with the Business development team and other relevant departments to ensure proper coordination of orders or customer's requirements is highly maintained
  8. Coordinate with the operation department to find solutions and resolve matters in relation to customer's queries
  9. Ensure a high level of customer satisfaction and maintains closed contact with all customers including follow up on concerns or other issues
  10. Assist A/R collections and support team members when needed
  11. Perform other job-related duties as assigned.

The Company:
Our client is a reputable provider of logistics and marine services in the Middle East.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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