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  • Job reference: RMS0219062

Service Architecture Manager

  • Sector: ICT
  • Location: Malaysia
  • Job type: Permanent
  • Date posted: 08/11/2019
  • Duration: 1 year
This vacancy has now been filled.

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The Role:
Function / Role
Service Architect with Infrastructure focus and monitoring (Professional/Senior Professional)
External title (business card): "GMS Service Architect"

Key Responsibilities
The Service Architect is required to manage both the technology and application solution, translation of business requirements into design, as well as manage technical interactions of the various internal groups who need to work together to ensure success.

* Accountable for overall responsibility for design and assurance across service solutions in infrastructure and monitoring. This includes strategy and choices for individual architectural components as well as implementation design within those components. Ensuring services are delivered in line with global standards, compliances and available to SLA expectation.
* Focus on designing and developing appropriate end to end solutions and leveraging existing tools to ensure a highly scalable, high performance solution. Solutions encompasses compute, storage, datacenter LAN/WAN, virtualization technologies, enterprise monitoring and further application.
* Ability to collect/understand requirements and translating them into technical solutions across technology and platform boundaries, at the conceptual, logical and physical levels, throughout the lifecycle.
* Support the development of service delivery model, operational model, skills and team structure required to transition projects to Operations.
* Ability to support pre-sales activities.
* Ensure that documentations are maintained and kept up to date in line with company standards and policies.
* Share acquired knowledge with colleagues through formal documentation and communications sessions.
* To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
* Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
* As a employee of the global architecture team, you will be a champion of the organization values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.

Reporting / Organization

* GMS OPM Service Architecture Management
* Report to Global Head of GMS OPM Service Architecture Management

* University degree in Information Technology.
* Min 10+ years of experience in IT including architecture design/implementation that focus on infrastructure solutions.
* Strong knowledge in the creation of IT architectures.
* Certification in ITIL, COBIT5 or TOGAF.
* Vast understanding in the field of converged and hyper-converged infrastructures with good understanding in the latest market trends pertaining to monitoring and infrastructure.
* Strong command in English, excellent verbal and presentation skills, great interpersonal skills and experience in international collaboration.
* Willing to work in CyberJaya, Selangor.
* Able to travel if required.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

Fircroft Tanjung Sdn Bhd (Co. Reg. No: 1103286-X)

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