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  • Job reference: RMS0225253

IT Support/Helpdesk

  • Sector: Oil & Gas
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 24/05/2020
  • Duration: thailand
This vacancy has now been filled.

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The Role:
Responsibilities:
*Provide help-desk support and resolve problems for user.
*Maintenance IT application to keep information up to date all the time.
*Respond to calls/emails from employees seeking help with most appropriate action.
*Record events and problems and their resolution in logs
*Follow-up and update incident status and information
*Identify and escalate situations requiring urgent attention
*Manage IT application and deployment for new employees/resigned employees to follow company policy such as Files server, Active directory, Anti-virus, Terminal server,IP Phone system, Calabrio Office 365, AirWatch, BlueCoat, LINE Works and etc.

Requirements:
*Bachelor of Engineering, majoring in Information Technology or Computer Science
*Have experience of IT help-desk support 3-5 years
*Good understanding of computer systems, mobile devices and other IT equipment
*Good command of spoken / written in English
*Strong verbal communication and problem solving skills
*Have experience with macro and business function of excel would be appreciate

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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