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  • Job reference: RMS0209325

Applications & Web Support Analyst

  • Sector: Automotive
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 18/04/2019
  • Duration: uk
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The Role:
The Application Support Analyst provides application support services and service leadership for the UK E&P organisation for production, business & engineering and GGRE applications and also provides web application development and business intelligence services.

Accountabilities and End Results:
The Application & Web Support Analyst is accountable for the support and management of production, business and engineering and GGRE applications within the UK E&P Business Unit. This role will also be primarily responsible for second level support of in house developed applications within the portfolio, coordinating application development priorities and liaising with 3rd party development providers. Many of the developments will be small customer facing tools which provide the UK E&P organisation access to data and other systems

Primary Functions:
* * Provide frontline support for E&P business applications and services, the functional areas being hydrocarbon production management, hydrocarbon accounting, engineering tools, and real-time field data collection, subsurface, plus other discrete business applications.
* * Support power users by providing data analysis using tools such as SQL.
* * Assists in the development of reporting to address management requirements and KPIs.
* * Ensures code and process compliance with company policies.
* * Working with Business Analysts to understand business requirements in order to provide time assessments and create technical designs.
* * Leads and executes service improvements.
* * Work with the various disciplines of IT to ensure services meet business needs.
* * Work with 3rd party vendors to ensure services meet business requirements; providing contract management support.
* * Provide current use and projected demand of application services.
* * Using change management processes to prevent unplanned production disruptions and outages.
* * Review the range of existing solutions available and present options and recommendations to the business on which ones to use.
* * Budgetary formulation and planning.
* * Work with the business and IT to understand and communicate the implications of change control.
* * Provide out of hours support via an on-call rota.
* * Providing core hour support for custom BI reporting, dashboards and analytics.
* * Providing core hour support for custom .Net web and desktop applications.
* * Maintain corporate contacts and network and participate in knowledge sharing.

* Computing Science degree, B.Sc. or M.Sc. or comparable education. Non-computing education may be compensated with documented relevant experience of working in similar role for a production or operations facing IT organisation.

The Company:
Our Client uses its pioneering spirit to responsibly deliver energy to the world. This purpose transcends all of the clients operations. The Company conducts its business to return maximum value to shareholders while utilizing a wealth of knowledge and resources from its employees and acting responsibly in all communities in which it operates. With more than 30,000 employees, our Client works worldwide to consistently deliver top performance, value and to maintain the companys global market

Essential Skills / Qualifications:
1. Core Technical Experience

* IT oil and gas experience.
* Direct IT experience as a systems administrator or front front-line support of PI, Energy Components, Business Objects, SmartPlant EDW, Aveva, Landmark, Schlumberger and other significant E&P applications.
* * Web or desktop application development and support experience using languages such as
* o Visual Studio
* o .Net
* o C#
* o JavaScript
* * Experience with o RDBMS's - Oracle an advantage.
* o programming - HTML, PL/SQL.
* o scripting -application based.
* o administration of Unix/Linux and/or Windows servers
* * Knowledge of
* o agile methodologies
* o data modelling
* o project management
* o contract management.
* * Exposure to SAP, Business Objects, SAP BI, Power BI, Spotfire and Informatica.
* * Excel skills

Desirable Skills / Qualifications:
Personal Characteristics
* Strong communications and networking skills.
* Highly developed influencing and interpersonal skills.
* Highly motivated, self-reliant, problem solver.
* Enthusiastic with a questioning and challenging attitude
* Analytical, planning and organisation competency.
* Trouble Shooting Skills.
* Ability to make rational decisions under pressure.
* Influence customer demand.

Other Requirements
* Willingness to travel offshore as required.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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