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  • Job reference: RMS0221416

Customer Service Supervisor

  • Sector: Other
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 15/01/2020
  • Duration: permanent
This vacancy has now been filled.

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The Role:
Job Position: Customer Service Supervisor
Salary: 25,000 - 30,000 THB
- Male/Female
- Age 25-40 Years
- Bachelor's degree in any field.
- Able to do shift work hours.
- Understand Thai and English language and able to communicate effectively.
- Able to use MS office/ Google Drive especially in Excel.
- Able to work as a team, you are flexible, and you can solve problems effectively.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Minimum 3 years' experience in customer service, call center field, or tele sale as senior or supervisor level.

Job Description
- You will be answering customers' phone call, emails and solve every issue in a professional manner.
- Manage a set of existing and new leads for the purpose of converting to sales.
- Proactively contact the assigned customers and develop sales opportunities.
- Proactively contact the customers for satisfaction survey.
- Liaise with other departments and operations to address issues on service recovery.
- You will be responsible for recording all inbound and outbound call and create a report to your manager by weekly.
- Liaise with other departments for any new product and service available.
- You will have to understand product and service of the company and able to transfer knowledge to external party in a professional manner.
- You can initiate new ideas to improve your day-to-day activities.
- Organizational and planning skills to develop customer services policies.
- You can manage documentation work and other assignment that is assigned by your manager.

- Social Security
- Flexible working hours
- Medical insurance
- Performance bonus
- Work from home

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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