Accessibility Links
  • Job reference: RMS0191381

Application Support Engineer

  • Sector: Commercial
  • Location: Cumbria
  • Job type: Permanent
  • Date posted: 28/02/2018
  • Duration: permanent
  • Time left:
    d h m s
    (28/03/18)
This vacancy has now expired.
Send jobs like this to my email    What's this?

The Role:
Part of the Imtech Technical Services Group, the client are a leading advanced automation and real-time business intelligence company specialising in Automation, Control and IT Solutions and Services with major customers in the Oil and Gas, Power Generation, Utilities and Nuclear markets. The Company is renowned for its innovation, technical excellence, project delivery, quality and safety.
This role is in our Service and Support team and would suit either someone who is starting out or has a few years of experience as an Application Support Engineer.

Summary of Key Activities:
You will need excellent communication and prioritisation skills, as well as being self-motivated, confident and organised. A collaborative attitude is essential for a small but busy team. The role will require you to think ahead and solve problems quickly.

The main responsibilities will include:
* Proactive management of incidents relating to supported applications to ensure service standards meet customer service requirements.
* Direct communication to customers.
* Maintaining a continuous high quality service to customers.
* Technical support to other Support Engineers and external customer engineering staff.
* Providing defined Work Plans for scheduled change.
* Creation and maintenance of full lifecycle application documentation.
Personal Qualities:
Candidates should also possess the following personal qualities.
* Analytical thinking with a clear logical approach to problem solving.
* Written and verbal communication and negotiation skills.
* Customer facing skills.

Essential Skills / Qualifications:
Our requirements is for a rounded development support engineer with the following core skillsets.
* An understanding of Relational Databases - SQL Server and/or Oracle.
* Exposure to ASP.NET and C# development or similar.
* Knowledge of SQL coding.
* Familiarity with Microsoft Windows / Office.
* Knowledge of Windows Server 2003/2008/2012.
* Working knowledge of Hardware (i.e. PC, Server).

Desirable Skills / Qualifications:
The role will require some understanding of the following systems but additional training on these will be provided where necessary
* SQL Server skills (T/SQL, SSRS, SSIS, SSAS).
* Oracle Forms, PL/SQL and Reports knowledge.
* ASP.Net Development (C#, JavaScript, AJAX controls and VB.net).
* Crystal Reports.
* IIS Website Deployment.
* Source Control (GIT/SourceSafe).

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Similar jobs
Sylvanna Berkowitz
IT Analyst/Developer Location Houston, Texas Duration 5 months The Role: - Work with the MCPIM DM Team as part of D2...
PCN IT TECHNICAL ANALYST Location Kazakhstan Duration 12 months The Role: 1. Process Control Network (PCN) related scope 2...
Andrew Pritchard
Mobility Implementation lead (IT) Location Aberdeen Duration 12 months The Role: A key theme of our digitalisation strategy is...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.