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  • Job reference: RMS0206027

Application Support Engineer

  • Sector: Commercial
  • Location: Whitehaven, Cumbria
  • Job type: Permanent
  • Date posted: 04/02/2019
  • Duration: ongoing
This vacancy has now been filled.

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The Role:
Working as part of a small Service and Support team, handling incident calls from customers, carrying out proactive maintenance tasks and assisting in the delivering of projects when required. Key responsibilities of this role include:-

* Prompt and proactive management of incidents, prioritising work packages to ensure we deliver a customer response that meets or exceeds the expected service standards.
* Maintaining an excellent customer relationship, through good communication and high quality service.
* Proactive maintenance checks to diagnose and resolve issues before they become a problem.
* Working on your own or as part of a team, to provide technical support to other engineers and external customer engineering staff.
* Providing defined Work Plans to manage scheduled changes.
* Creation and maintenance of full life-cycle application documentation

Candidates should also possess the following personal qualities.

* Analytical thinking with a clear logical approach to problem solving.
* Written and verbal communication and negotiation skills.
* Customer facing skills.
* Able to work overtime and or flexible hours when required.
* Happy to travel when required.

Essential Skills / Qualifications:
You will need excellent communication and prioritisation skills, as well as being self-motivated, confident and organised. A collaborative attitude is essential for a small but busy team. The role will require you to think ahead and solve problems quickly. The following core skillsets are essential for the role:-

* An understanding of Relational Databases - SQL Server and/or Oracle.
* Exposure to ASP.NET and C# development or similar.
* Knowledge of SQL coding.
* Familiarity with Microsoft Windows / Office.
* Knowledge of Windows Server 2003/2008/2012/2016.

Desirable Skills / Qualifications:
The role will require some understanding of the following systems but additional training on these will be provided where necessary:

* SQL Server skills (T/SQL, SSRS, SSIS, SSAS).
* Oracle Forms, PL/SQL and Reports knowledge.
* ASP.Net Development (C#, JavaScript, AJAX controls and
* Crystal Reports. IIS Website Deployment.
* Source Control (GIT/SourceSafe).
* Working knowledge of Hardware and Virtual Environments (i.e. PC, Server)
* Working knowledge of Linux.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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