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  • Job reference: RMS0179133

Global Client Services Analyst

  • Sector: ICT
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 02/05/2017
  • Duration: ongoing
  • Time left:
    d h m s
This vacancy has now expired.

The Role:
The Global Client Services Analyst role provides support and management of messaging and desktop client services in the EMEA region and operate as part of a follow the sun team.

Accountabilities and End Results:
Accountable for the stability of the Operational Service, the management of changes to that service and the provision of meaningful statistics for the service.

Primary Functions:
 Delivery of Messaging Services, Global Desktop Client Services and Global Print Services to the global business units
 Partnering with other ConocoPhillips IT organizations to ensure quality support and delivery to the end-user.
 Provide status updates to peers and the customer with regards to issues being worked.
 Providing Exchange Online / Office 365 & Skype administration, application tuning, production support
 Providing tuning for performance and stability
 Using ConocoPhillips change management processes to prevent production disruptions and outages
 Researching and recommending solutions that best meet business needs and Enterprise operational requirements
 This position participates in an on-call rotation with other global analysts to provide 24x7 coverage

Critical Skills:
1. Core Technical Experience
 Previous direct IT experience providing general support for Windows Desktop operating systems, Windows 10 in particular
 Previous experience in working Office 365 (Office Pro Plus, Exchange, and Skype for Business)
 Expert diagnostic, troubleshooting, and problem solving for Microsoft Exchange Server
 Applications support experience
 Print server and configuration experience
 Infrastructure support and design experience
2. Qualifications
 Bachelor's degree in Computer Science, MIS or other IT/IS related major or satisfactory equivalent.
3. Personal Characteristics
 Excellent oral and written communication skills
 Strong team working skills.
 Accomplished planning and organisational skills.
 Effective communication and networking skills.
 Proactive approach with ability to work independently.
 Ability to work effectively in a team environment to encourage collaboration, innovation, and continuous improvement
 Self-directed and self-motivated to solve problems quickly and creatively
4. Other Requirements
 Willing and able to perform tasks outside normal business hours and be on call for at least one week per quarter.
 Experience in oil and gas related Company
 Ability to work effectively across time zones and geographic locations

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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