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  • Job reference: RMS0219577

HR Service Centre Project Support

  • Sector: Automotive
  • Location: Crewe, Cheshire
  • Job type: Contract
  • Date posted: 20/11/2019
  • Duration: 6 months
  • Time left:
    d h m s
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The Role:
Scope of Work
The client is looking for an experienced and creative HR professional to lead the design, implementation and initial operation of a Colleague Experience Centre / HR Service Centre. This person will have experience of operating and ideally managing within a HR service centre environment.

Key objectives of the postholder are as follows:
* Lead the development and launch of Employee Central Service Centre system comprising of-the Ask HR application, the ticket system/HR agent workspace, and a JAM external knowledge base.

* Support data Insight generation and use to inform process improvement

* Develop and deliver a business wide communication strategy in relation to the Colleague Experience Centre and support the change management process ensuring stakeholder engagement.

* Lead the Colleague Experience Centre team through the launch and early development stages of operation, ensuring all Service Level KPI's are met.

4. Deliverables & Considerations
The postholder will be responsible for leading the development of the Colleague Experience Centre (CEC) team and operational delivery of high quality core People services to all client sites. Lead the delivery of CEC strategy in collaboration with a broad stakeholder group and support the development of associated IT systems.

* Support Colleague Experience Centre team and responsible for delivery of a high quality customer experience that meets defined service levels
* Responsible for using business insights, customer feedback, people data and best practice benchmarks to drive future direction HR strategies and processes. Responsible for leading and driving process improvement activities to move processes from tier 2, to tier 1, to tier 0.
* Support Data and Systems Expert with Employee Central and Employee Central Service Centre (ECSC) systems to drive continual improvement of the Colleague experience
* Implementation of new CEC operating model into the business, ensuring effective change management and key stakeholder engagement
* Support day to day service centre operation. Act as point of contact with HR and Senior HR Business Partners and escalate cases where appropriate.

Mandatory requirements
Experience of working within a HR Service Centre
Experience of working with SAP or other HR management system
Project management experience
Experience of leading change within an organisation

Desirable requirements
Experience of managing within a HR Service Centre
Experience of working to and developing Service Level Agreements
Experience of working with Success Factors
Management experience within a related field

The Company:
Is a leading Automotive manufacturer with a reputation for outstanding quality the world over. With demand increasing and an upturn in production, there is a need to bring further skills into the business to deliver on current and future projects.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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