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  • Job reference: RMS0214506

Series Quality Improvement Leader

  • Sector: Automotive
  • Location: Crewe, Cheshire
  • Job type: Contract
  • Date posted: 29/07/2019
  • Duration: 30/09/2020
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- Responsible to form and lead cross functional teams to analyse complex problems in all product lines for all series models.
- Drive company problem solving in all technologies in both product and process to ensure customer concerns are solved in a timely fashion.
- Responsible for the company key deliverable of warranty cost in both PDI and field along with Aftersales and to ensure future projects are improved by driving robust lessons learnt across the business.

Drive Problem Solving
a. Use expert problem solving skills to steer problem solving activity using multiple problem solving tools
b. Determine root cause of field problems in order that countermeasures can be defined and implemented, making recommendations for action where appropriate.
c. Accountable to lead their discipline in the FAP steering group, Q Day and Top Q for problem solving, reporting and escalation
d. Coach teams in problem solving principles, defined tools and techniques and promote use
e. Continually develop problem solving processes and systems to improve core competence and act as consultant/expert for problem solving business wide (within the scope of their deliverables)

Lead Virtual Cross Functional Teams
a. Create and lead cross-functional Problem Solving Teams (establishing as required) to resolve complex field concerns and define priorities to carry out analysis
b. Establish and develop a network with functional directors and managers to ensure cooperation in resourcing teams and their priorities (resolving conflict where required)
c. Responsible to define the technical resources required to establish root cause and technical solution for complex problems and to secure these resources
d. Responsible to pull virtual team members from the relevant functions for the duration of the problem solving activity
e. Responsible to ensure optimal application of technical resources to solve multiple problems in parallel
f. Accountable to remove blockers cross functionally to functional director level or escalate and resolve through FAP Steering group and escalate to Board/Platform level to drive solutions
g. Responsible to represent brand in cross brand FAP analysis and decision making

Solution Validation and Monitoring
a. Validate technical and process solutions (both containment and final solution) to ensure validity
b. Challenge technical change in all disciplines to ensure robustness of the solution
c. Monitor solution introduction, effectiveness and customer satisfaction impact
d. Ensure balanced solutions (process/product) for both customer satisfaction, financial effectiveness and process performance and escalate deviations including recommendations to maintain performance

Drive Warranty and Factory Quality Targets
a. Set and agree targets for fault reduction rates and targets for the planning round
b. Where required present delta to targets and agreed at Board level
c. Monitor performance to targets and devise adjustment actions for deviations and establish and report status on fault reduction and cost reduction
d. Deliver the improvement by developing robust solutions in line with company targets
e. Be responsible to recommend changes to targets, or delivery of problem solving performance

Drive lessons learned into Q Planning team
a. Derive robust lessons learned from problem solving
b. Document root causes and ensure these are captured for future learning and recurrence prevention (brand and platform)
c. Where required, ensure updates are made to e.g technical or process standards
d. Transfer lessons learned to business functions and partners to ensure corporate learning from field concerns
e. Ensure improvements are driven into new projects and processes to deliver robust future targets
f. Ensure lessons learnt are reflected in Planning Round & new Projects


Strong people leadership and management skills in a variety of situations
Project delivery in a large OEM
Strong record of dealing with conflict
Deliver results to Cost, Quality and Time targets
Communicate business goals to effectively explain the drivers for change
Strong people management
Advanced demonstrable decision making skills based on data and facts
Effective communication and influencing up to management Board level within the organisation
Excellent skills in the effective presentation of technical problems to all levels up to Director and including Board


All associated systems and processes linked to problem solving
Demonstrable knowledge of vehicle systems and their inter-relationships
Demonstrable knowledge assembly processes and sub-assemblies demonstrable concept to technical design and detail for problem solving skills
Demonstrable ability to lead and motivate complex multi-functional teams to aligned goals across multiple disciplines
Advanced knowledge of problem solving tools (process and product)
Expert knowledge of process improvement methodologies
Significant practical technical experience in the Automotive industry


Degree or equivalent in Engineering/technical/numerate Discipline
Chartered Engineer status preferred
Formal Problem Solving tools preferred (e.g. Six sigma)

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