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  • Job reference: RMS0139852

Account Manager Partner Business

  • Sector: Commercial
  • Location: Moscow
  • Job type: Permanent
  • Date posted: 26/05/2014
This vacancy has now been filled.

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The Company:
Our client (Automation and Control Solutions) looking for Account Manager Partner Business

Fluent Russian & Intermediate English

The Role:
Account Manager Partner Business (partner companies in regions of Russian Federation - outside of Moscow and St. Petersburg)
• Provides primary customer interface responsible for the development of business, and management of relationships, with assigned customers
• Understanding and articulation of the value that COMPANY brings, to the customer, to drive specific business outcomes
• Dissemination of key messages, initiatives and information pertaining to the value COMPANY brings to its’ customers
• Maximization of the annual escalation rate for service contracts
• Provides the primary customer interface for all products, services and solutions
• Champions customer needs and requirements within the

COMPANY organization
• Works closely, with the Management Team, to ensure 100% customer satisfaction
• Responsible for achievement of revenue, margin plans and economic value added goals

Key Deliverables:
• Prepare reports and documentation in order to conduct ongoing customer reviews
• Maintain successful customer relationships
• Conduct annual customer facing business reviews
• Identify growth opportunities within existing accounts
• Retain and grow COMPANY’ revenue and margin, of assigned accounts, in support of AOP
• Maintain adds and changes to contracts, as required
• Work with management team to minimize cancellation causes

Business Relationships: Develop and sustain long-term customer relationships; Network within the customer account and industry; Facilitate resolution of all customer problems; Serve as a central resource for communications with the customer.
Sales Process: Maintain a balanced approach to superior customer service and related account planning; Manage and build customer contacts, Serve as the customer’s ambassador, trusted advisor, and advocate; Analyze contracts, for assigned customers, in order to provide metrics necessary for customer retention; Engage assigned customers, on a predetermined schedule, to identify customer needs and present relevant COMPANY offerings; Promote additional COMPANY services and products.

Manage 75 customer accounts with growth potential; Responsible for account retention and penetration.
People Management: Leverage resources to address customers’ needs; Drives self and others to produce positive business results for COMPANY.

Retain and grow COMPANY’ revenue and margin, of assigned accounts, in support of AOP

Essential Skills / Qualifications:
• Basic industry and market knowledge
• Understands the life cycle value proposition of COMPANY and its’ offerings
• Understanding of the customers’ business and organization
• Financial and business acumen
• Understands customers’ decision-making processes, buyers, and influences
• Knowledge of COMPANY processes, contract terms and conditions
• Basic understanding of COMPANY portfolio across LOBs/ verticals/applications

Desirable Skills / Qualifications:
• Establishing and building credibility
• Developing and sustaining strong customer relationships
• Articulation of value and demonstrate of solutions that map to customers’ needs
• Demonstration of strong verbal and written communication skills
• Identification of customer issues and successful resolution
• Demonstration of tenacity, experience and positive attitude
• Delivers consistently to bottom-line results for COMPANY
• Management of time and demonstration of self discipline
• Balance and persistence in customer follow-up
• Demonstrates compelling persuasion and questioning skills
• Utilization of effective problem solving skills
• Demonstration of strong verbal and written communication skills
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