Accessibility Links
  • Job reference: RMS0116278

Action Centre Analyst

  • Sector: Engineering
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 31/10/2012
This vacancy has now expired.
Send jobs like this to my email    What's this?
The Company:
Our Client is a global Energy Leader with a strong commitment to Honest and Ethical Business Practices within the Oil and Gas Industry. Our Client operates as an independent energy company. It has four segments: Oil and Gas, Syncrude, Energy Marketing, and Chemicals. The Oil and Gas segment explores, develops, and produces crude oil, natural gas, and related products.

The Role:
•Provide a coordinated, consistent and effective first and second line IT technical support service to end users, resolving problems and issues in-line with documented procedures.
•Respond to requests for IT assistance and service from end users, dealing with them efficiently in a polite and courteous manner.
•Provides first and second line technical assistance to enable callers to resolve their requests promptly.
•Responds to requests for assistance from customers in a pleasant, courteous and professional manner.
•Promptly escalates unresolved calls as defined within the call management procedures, maintaining an accurate call log and advising customers of actions taken. Maintain accurate log entries of customer requests with accurate fault details, contact information and call log number.
•Adheres to the Company call management process for the logging, tracking, resolution and closure of issues and service requests recorded within the call management system.
•Adheres to the Company change management process in the communication and coordination of changes that impact any Company production computing systems.
•Carries out Active Directory user account administration including: reset of passwords, assigning users to groups, network account provisioning & deprovisioning (including email accounts), implementation of directory security, personal & public folders, and configuration of profiles for Citrix access.
•Ensures that access to Calgary and UK applications and systems is arranged as required, e.g. SAP, Livelink
•Carries out administration of remote access to Company systems.
•Uses and maintains documented support procedures and knowledge base.
•Participates in the IT on-call rota.

Essential Skills / Qualifications:
•Experience working in an IT Service Desk administrator role with a good understanding of the ITIL processes.
•Experienced in the administration of windows active directory user accounts, data structures (including shared drives) and file/directory security permissions.
•Experienced in the administration of Microsoft exchange server user accounts, personal and public folders (including importing and exporting .PST data).
•Experienced in the administration and troubleshooting of remote access, e.g. RSA/Citrix
•Understanding of standard Microsoft desktop software applications.
•Understanding of a corporate IT computing environment (PC hardware, databases, operating systems, local area networks etc).
•Understanding of business & technical software applications used within the oil and gas industry.
•Attention to detail, ability to prioritise workload, multi-task and excellent communication skill both written and verbal.
Similar jobs
Aaron Cresswell
Sourcing and Contract - Transactional Analyst III Location Calgary, Alberta Duration 12 months renewable The Role: Key Accountabilities Handles invoices, reports...
Nick Connolly
Mechanical Engineer - Machine Design - $140K OTE Location Inner Suburbs Brisbane, Queensland Duration 1 year The Company As one of Australia's most innovative...
Raafat Kassem
Electrical Engineer (Intermediate) Location Calgary, Alberta Duration 12 months renewable The Role: Core Responsibilities: * Design materials...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.