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  • Job reference: RMS0117554

Application Support Team Lead

  • Sector: Engineering
  • Location: Perth
  • Job type: Permanent
  • Date posted: 30/11/2012
  • Time left:
    d h m s
    (07/12/12)
This vacancy has now expired.
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The Company:
Our Client is an International Company involved in the supply of Energy globally. Their Operations cover Exploration, Production and Downstream and at present they have projects in over 25 Countries worldwide.
In Australia they are involved in one of the Country's largest LNG Projects, including both Gas and Condensate which is currently in Execution Stage.

The Role:
Our client is currently seeking a highly experienced Engineering Information Delivery Leader to help drive the massive portfolio of projects through to execution phase. The role is primarily associated with the deployment and use of the SmartPlant Enterprise suite of programs in the LNG project. In the role, your duties will include;
• Manage external service providers according to the appropriate governance, service, and commercial models, and any existing IM&T processes such as those defined in the BMS.
• Renegotiate where necessary any existing contracts to align with the appropriate governance, service, and commercial models
• In combination with the Service Management practice, develop a Service Catalogue for application systems; assist the business clarify service requirements
• Implement process improvements that deliver application support activities in accordance with industry best practice
• Develop and maintain the business IM&T methodologies, policies, procedures and standards to ensure a fit-for-purpose, repeatable and systematic approach is employed resulting in secure, efficient, consistent and customer-focused support of application systems.
• Ensure there are plans in place to equip staff with the necessary skills and competencies needed to carry out application support activities
• Administer vendor relationships and contracts according to agreed contracts strategies, service levels, and terms and conditions.
• Work closely with the Service Management practice to comply with the change and release management processes.
• Manage the tension between business needs and the ability of the systems and applications to meet those needs within financial, resource and time constraints.
• Ensure application support activities comply with J-SOX requirements

Essential Skills / Qualifications:
• Significant experience in a service delivery or application support management role.
• Demonstrated ability to analyse and document application support requirements.
• Experience in vendor management, contract management and problem management
• Experience in contract negotiations including establishment of SLAs
• Knowledge of relevant legislation and laws related to financial instruments and securities (e.g. J-SOX) will be highly regarded
• Knowledge or experience using application management methodologies and frameworks (such as ITIL) would be highly regarded
• Experience working in an operational environment, managing and defining business requirements and continuous improvement of processes
• Experience working in a demanding and challenging environment.
• Excellent presentation, communication and influencing skills for effective stakeholder/staff engagement.
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