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  • Job reference: RMS0171004

Back Office Administrator

  • Sector: ICT
  • Location: Iraq
  • Job type: Contract
  • Date posted: 05/09/2016
  • Duration: 12 months
  • Time left:
    d h m s
    (26/09/16)
This vacancy has now expired.
The Company:
The CLIENT main operating base is a secure environment in the south of the oilfield. This contains the hub of the operations and most of the IT users. There are around 30 outlying sites. Significant growth is planned over the next few years with additional applications, offices and facilities being built to support the increasing production targets. This will increase the demand for network, information security and telephony infrastructure and Support Services.

CLIENT ITC has a developing i

The Role:
Coach and develop Iraqi staff through on the job training and progression of formal training, managing, maintaining and deliver the team training plan, promoting personal development of Iraqi’s in line with CLIENT HR policy

Lead activities to recover from incidents and completing subsequent problem management and Route Cause Analysis.

Ensure there are enough critical hardware spares on site based on MTBF and catering for long lead times to order replacement hardware.

Manage the implementation of project and activity monitoring progress, identifying key issues and risks. Take proactive remediation steps when required.

Provide a structured weekly report that monitor progress, Incidents, Projects, Key Activity and Management Information

Agree, document and ensure that technical standards are adhered to.

Agree, document and test standard operating procedure and ensure these are scheduled and completed as required.

Work with Back Office and other ITC teams to develop, deploy, monitor, maintain, upgrade, and support servers, storage, operating systems and software. Support other ITC teams with their solution design and project implementation

Provide budgetary forecast for business case justifications.

Keep key documentation up to date to including supported applications, servers, access control, CMDB, asset and spares.

Ensure security vulnerabilities are assessed and appropriate action taken

Manage development, testing and deployment of operating systems/applications using the Release and Deployment process ensuring patching and hotfixes are applied as appropriate, keeping versions per the agreed roadmap.

Use appropriate tools to monitor and manage IT Systems reporting on capacity, performance and optimisation, taking remediation action as necessary.

Assist with the procurement process for new contracts drafting SoR, SoW and Technical Questions, being part of a Technical Evaluation Team’s.

Develop and maintain excellent relationships with a very diverse group of stakeholders, including Chinese and Iraqi JV partners, users, vendors and IT service organisations, communicating effectively with business process owners, key business users and Project Delivery Managers

Work closely with the Telecommunications and Service Desk Teams to ensure effective customer support to the business, sharing information and knowledge wherever possible through process, dialogue, collaborative working.

Maintain Back Office related portion of the DR plans, ensuring they are tested on a regular basis.

Participate in weekly operational reviews and monthly service reviews ensuring contract compliance and maximising value from contracts

Identify and progress continuous service improvement activities.

Identify risks to service delivery, recommend options to address risks and execute approved options.

Actively promote a culture of HSSE awareness within the team and the wider organisation.

Essential Skills / Qualifications:
University degree in the field of Engineering / IT or related discipline.
or related equivalent experience.
MCSE
A proven track record in Back Office administration, support and service delivery

Demonstrable understanding of diverse, multicultural work environment (Middle East experience preferable).

Good Operational skills, with a bias for action, and a good understanding of all IT technologies including
- In depth experience of MS Server 2012 v2
- In depth experience of MS Exchange
- Experience of IBM Blade Server
- Experience of VBlock
- Experience of EMC SAN Data Domain
- Knowledge of data centre operations and technologies
- Knowledge of network infrastructure components
- Knowledge of data backup methodologies.

Good communication skills (verbal and written)
Good analytical skills
Proactive thinking – the ability to come up with options and solutions
Good attention to detail
Delivery focused
Willing to challenge and be challenged
Motivating, positive,

Desirable Skills / Qualifications:
ITIL V3 foundation and at least 1 ITIL Intermediate certification, preferably V3 Service Operations
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