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  • Job reference: RMS0144978

BDD Reseller - Sales Co-Ordinator

  • Sector: Engineering
  • Location: Stockton on Tees
  • Job type: Permanent
  • Date posted: 17/07/2014
This vacancy has now been filled.

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The Role:
• To be a contact for dealers in the territory, receiving mail and telephone calls from this area.
• To ensure that dealer requests for order placing, quotations, literature and general assistance are acknowledged within 24 hours and responded to in a timely, professional manner.
• To deal with queries from dealers regarding orders, products and shipments and also regarding price enquiries and sales visits.
• To monitor orders for accurate ship times and report back to dealers.
• To pursue feedback with dealers regarding price enquiries and sales visits.
• To effectively carry out the timely processing of new orders, approval drawings, order-book management (“ready to ship”) and order archiving.
• To co-ordinate shipments from all production divisions, including quotes, bookings and tracking.
• To assist in the distribution and monitoring of Rework / Remake requests to the relevant production division.
• Inform the Sales Office Manager and Sales Manager in a timely manner on relevant facts gathered from correspondence regarding competition, product acceptance, trends in the industry and opportunities for new products.
• To assist the Sales Office Manager and Sales Manager and monitor the establishments of new dealers in the territory.
• To assist with visiting Dealers’ transportation, training and entertainment as necessary.
• To liaise with the Access BDD co-ordinators, Sales Office Manager and Sales Managers in this territory.
• To carry out any other reasonable duties requested by the Sales Office Manager.

Essential Skills / Qualifications:
Literate and numerate to “A” level standard or equivalent.
Very good working knowledge of MS Word, Excel, recognised email software.
Must be bilingual (English plus French, or English plus German)
Excellent communication and inter-personal skills.
Excellent customer-care skills.
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