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  • Job reference: RMS0156521

Channel Operations Lead

  • Sector: ICT
  • Location: Saudi Arabia
  • Job type: Permanent
  • Date posted: 07/09/2015
  • Time left:
    d h m s
    (14/09/15)
This vacancy has now expired.
The Company:
Our client is a Multinational Chemical company which will construct, own and operate a world-scale integrated chemicals complex in Saudi Arabia. Once completed, the complex will represent the largest petrochemical facility ever built in a single phase. Our client will establish a world-scale manufacturing footprint that delivers a full range of value-added, performance products destined for the emerging markets of Asia Pacific, the Middle East, Eastern Europe and Africa.

The Role:
Design and deliver DigiCom capabilities across functions and manage operations

Responsibilities:

Lead operations team offering multiple DigiCom capabilities
Develop a productivity-based and service level-oriented culture within operations; quantify operational outcomes
Manage service level agreement of capabilities offerings
Define standard operating processes for the different capability teams to ensure synergy across channels
Define and ensure compliance to project design and delivery methodology to ensure agile method of delivering capabilities to functions
Participate in execution of the DigiCom portfolio management process through various supply and demand processes
Partner with IT to provide infrastructure services for digital capabilities including SharePoint, SiteCore, video hosting/editing, Azure
Ensure alignment to brand and content standards across channels
Collaborate and prioritize supply and demand management with Planning and Performance Management Lead
Serve as a SME for digital capabilities across functions

Key processes Supported:
Content Management Social Channels (Internal/External)
Content Management (Internet/Web)
Manage Social Media Channels (Internal/External)
Channel Access Management, Incident Management

Essential Skills / Qualifications:
Bachelors Degree Required
Operations management
Service level agreements
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