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  • Job reference: RMS0155232

Connected Car Analyst - Professional - 28169

  • Sector: Automotive
  • Location: Gaydon
  • Job type: Contract
  • Date posted: 20/04/2015
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Our Client is a world leading Automotive OEM which is responsible for some of the most iconic 4x4's & Sports Cars produced. Due to the huge demand for current models and substantial investment in future projects there is a requirement for more resources across the business in engineering & manufacturing on a contract basis.

The Role:
The Third Line Support Agent reports directly to the Operations Manager and is responsible for providing expert 3rd line technical support and analysis to our customers via internal Tier 1 and 2 support teams and to the wider Connected Car Team. The role will work closely with key Connected Car service partners to provide this support and will also provide support to the market delivery, testing and integration teams as required. This role requires the individual to be available on a 24x7 basis for Priority 1 escalations on a shared rota basis. The Third Line Support Agent is expected to work to strict SLAs and to be pivotal in producing excellent outcomes for our customers

Based at Gaydon - with travel to Whitley Part of a rota providing 24 x 7 cover GB03LSU154

Essential Skills / Qualifications:
To provide 3rd line support for JLR Telematics and Infotainment products, to exceptional levels of customer satisfaction To liaise with key global suppliers and partners for the provision of support within a Service Level Agreement To be part of a 24x7 on call rota, delivering reliable and high level support and Incident Management Efficient logging of Incidents and Requests in the JLR ticketing system Provision of high quality documentation Escalation point for Telematics Service Desk issues

Desirable Skills / Qualifications:
1. 3rd line global technical support experience covering software, hardware and mobile networks 2. High level Incident / Problem ownership and Incident Management experience working in premium automotive brand or other premium consumer product based company with experience of hardware diagnosis

3. ITIL qualification, minimum of V2 Foundation 4.Experience in Telematics or Telecommunications technical support
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