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  • Job reference: RMS0100423

Customer Account Coordinator

  • Sector: Engineering
  • Location: Coventry
  • Job type: Contract
  • Date posted: 04/10/2011
  • Time left:
    d h m s
    (21/10/11)
This vacancy has now expired.
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The Role:
• Customer Account Coordinators will take responsibility for resolving a wide range of customer issues ranging from the straight forward price and availability questions to the more complex root cause investigation and resolving of invoicing and credit note issues.
• Over time develop a close working relationship with customers so that you are seen as a real partner working with them within the company to maximise a positive commercial relationship for both parties, through actions such as promoting the introduction of Business On Line website.

• Advise on price and availability and provide standard quotations.
• Take ownership of and investigate progress on orders, using SAP, communication with inventory controllers, warehouse, technical and Product Managers.
• Investigate all credit note and invoice queries to their root cause and own the solution necessary to permanently resolve.
• Understand discount and price structures to be able to update the systems.
• Manage and analyse the stock profile and cleansing within distributors, wholesalers
• Make visits to customers and the warehouse as necessary
• Work as a buddy to other members of the team.
• Regularly and routinely report on outstanding issues.

Essential Skills / Qualifications:
• A level or relevant BTEC qualifications.
• PC literate
• A high level of IT literacy that will provide a good foundation for future competence across a number of packages including SAP, BOL, Excel
• Self organisation
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