Accessibility Links
  • Job reference: RMS0100423

Customer Account Coordinator

  • Sector: Engineering
  • Location: Coventry
  • Job type: Contract
  • Date posted: 04/10/2011
  • Time left:
    d h m s
This vacancy has now expired.
Send jobs like this to my email    What's this?
The Role:
• Customer Account Coordinators will take responsibility for resolving a wide range of customer issues ranging from the straight forward price and availability questions to the more complex root cause investigation and resolving of invoicing and credit note issues.
• Over time develop a close working relationship with customers so that you are seen as a real partner working with them within the company to maximise a positive commercial relationship for both parties, through actions such as promoting the introduction of Business On Line website.

• Advise on price and availability and provide standard quotations.
• Take ownership of and investigate progress on orders, using SAP, communication with inventory controllers, warehouse, technical and Product Managers.
• Investigate all credit note and invoice queries to their root cause and own the solution necessary to permanently resolve.
• Understand discount and price structures to be able to update the systems.
• Manage and analyse the stock profile and cleansing within distributors, wholesalers
• Make visits to customers and the warehouse as necessary
• Work as a buddy to other members of the team.
• Regularly and routinely report on outstanding issues.

Essential Skills / Qualifications:
• A level or relevant BTEC qualifications.
• PC literate
• A high level of IT literacy that will provide a good foundation for future competence across a number of packages including SAP, BOL, Excel
• Self organisation
Similar jobs
Authorisation Engineer - Mechanical Location Surrey Duration permanent The Role: Core Responsibilities & Duties: * Assessing...
Scott Thorburn
Production Scheduler - Manufacturing Location Hartlepool, County Durham Duration permanent The Role: The Production Scheduler is a key role within the...
Davina Thomas
Service Engineer/Technician Location New South Wales Duration perm The Role: Our client's Operations Manager is seeking a...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.