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  • Job reference: RMS0155533

Customer Information Centre Representative

  • Sector: Commercial
  • Location: Brighton
  • Job type: Contract
  • Date posted: 15/05/2015
  • Time left:
    d h m s
    (22/05/15)
This vacancy has now expired.
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The Company:
Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. They operate in around 100 countries employing over 145,000 people.

The Role:
• Support customers for RE (Renewable Energy Division) product service within all channels Distribution, Utilities, OEM, EPC
• Provide “hotline” telephone support during office hours
• Answer technical requests from customers, channel partners, representatives or end users
• Provide all necessary material requests to support the initial offer / business activities
• Ensure that the salesforce/service cloud database is maintained to an accurate and excellent standard, with all quotes and opportunities and warranty and non-warranty returned units logged accordingly
• To update the company oracle system in the process of booking units in and out
• Assist the field sales team and the technical support team with the management of all channels as appropriate

Essential Skills / Qualifications:
• Excellent problem solving and critical thinking skills
• Saleforce.com use
• Computer-literate in databases, spreadsheets and word processing
• Background in effective time and territory management
• Excellent interpersonal skills
• Excellent organizational skills
• Works effectively under pressure
• Possesses high energy
• Must be highly dependable
• Must be proactive and customer service oriented
• Performs multiple tasks simultaneously

Desirable Skills / Qualifications:
• Some knowledge of computer networking & electrical power systems would be highly beneficial.
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