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  • Job reference: RMS0162165

Customer Manager

  • Sector: Power & Energy
  • Location: Glasgow
  • Job type: Contract
  • Date posted: 02/11/2015
This vacancy has now been filled.

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The Company:
My client supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services

The Role:
My client is looking for several Customer Manager to join their team on a contract basis for 6 months. This role will be based in Uddingston.

The Customer Manager will play a key role in the delivery of Service Excellence to our customers.

This will be achieved through managing customer complaints through to a fair outcome, which may involve complex solutions through liaising with several parties.

The successful candidate will be skilled in handling complex customer enquiries, including escalated customer complaints in line with FCA guidelines.

Essential Skills / Qualifications:
Demonstrates the clients' purpose and values •
Demonstrates a sound knowledge and understanding of compliance within FCA regulations •
Demonstrate positivity and enthusiasm about new and/or challenging tasks, and remains composed and professional when dealing with challenging customers •
Good knowledge of business processes and systems (Siebel, Banner, WMIS & AW) •
Ability to communicate with customers via different mediums including written communication •
Ability to manage workload independently, whilst being supported by the Area Customer Relations Manager
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