Accessibility Links
  • Job reference: RMS0150899

Customer Service Account Manager

  • Sector: Power & Energy
  • Location: Home Based
  • Job type: Permanent
  • Date posted: 20/01/2015
  • Time left:
    d h m s
    (10/02/15)
This vacancy has now expired.
Send jobs like this to my email    What's this?
The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
• To provide front end sales support Robotics customers
• Development of long term relationships with key clients
• Promote Customer Service offering to Robotics users
• Provide manufacturing automation advise to customers
• Generate growth of Customer Service business within defined account territory.
• Build and develop appropriate relationships across all levels
• Work closely with local manager to deliver a common objective of profitable growth.
• Focused account planning with marketing team, sales colleagues and local management
• Undertake joint field visits with robotics colleagues as necessary, in order to deliver collaborative presence to customers
• Ensure that knowledge is maintained at the highest standard in line with the requirements and expectations of the business, ensuring capability to sell the full product portfolio.
• To liaise with local sales manager and colleagues to determine best practise models for portfolio of offer.
• To develop appropriate customer segmentation with local Sales Manager to focus on maximising growth opportunities.
• To ensure sales model utilizes best practice methods
• To co-ordinate with back end office support for follow through of sales leads, end of warranty campaigns, obsolescence opportunities
• To co-ordinate and share knowledge with other Robotics Sales Team colleagues in identifying mutual opportunities for Robotics growth.

Essential Skills / Qualifications:
• HNC / Degree or diploma in an engineering field
• Customer focused with strong communication skills
• Self-disciplined and motivated
• Able to successfully interface with customers at all management levels
• Understanding of health and safety operating procedures
• Can demonstrate a good knowledge of both electrical & mechanical engineering
• Flexible approach to extended/unusual working hours
• Past involvement in customer sales role or activities
Similar jobs
Business Development Manager Location Stone, Staffordshire Duration permanent The Role: Role Description: * Accountable for driving...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.