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  • Job reference: RMS0173307

Customer Service Advisor

  • Sector: Commercial
  • Location: Coventry
  • Job type: Contract
  • Date posted: 21/11/2016
  • Duration: long term

The Company:
Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. They operate in around 100 countries employing over 145,000 people.

The Role:
Customer Service Co-ordinator required for a long term contract based in our Engineering client's Coventry Offices

Before applying please ensure you can get to Foleshill Enterprise Park Monday to Friday for a 40 hour week (8 hours a day 8.30am - 5pm)

Duties include but are not restricted to:

Customer Service Responsibilities.
Answering 50+ phone calls per day
Resolving customer issues
Raising and progressing returns and invoice queries
Root cause analysis and issue prevention

Essential Skills / Qualifications:
Typically qualified by experience with a minimum of 2 years
IT literate
Must be reliable
Must be able to work under pressure
Must have a good attendance record

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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