Accessibility Links
  • Job reference: RMS0165585

Customer Service Reperesentative

  • Sector: Commercial
  • Location: Houston
  • Job type: Contract
  • Date posted: 25/02/2016
  • Time left:
    d h m s
This vacancy has now expired.
Send jobs like this to my email    What's this?
The Company:
Chemical Company Division

The Role:
Carry out order processing and keep daily contact with customers. To provide and process information in response to enquiries and requests about products and services.

• Upload and check customer orders with reference to all conditions, price, credit limit if existing; upload full instructions for the shipment, and prepare directly or ensure that all other necessary documents are available
• maintain a proper communication with customers for any request or issue concerning the orders; respond promptly to customer enquiries, including enquiries on pricing
• check product availability for the required dates
• organize workflow to meet customer timeframes
• send to customers order confirmation, shipping documents if required, and provide delivery information, keeping customers informed about variations
• follow the status of the order: material preparation, booking reservation
• handle and resolve customer complaints or when appropriate involve other competent departments for the management of claims
• follow up invoicing process
• credit and debit note requests
• keep records of customer interactions and transactions, record details of enquiries, comments and complaints
• carry out pertinent activities to keep Master Data updated in the sap system, set up new customer accounts and manage customer accounts

Essential Skills / Qualifications:
• Customer Service and/or logistics principles and practices; some knowledge of administrative procedures
• knowledge of chemicals and/or oil & gas industry is preferred
• A minimum of 5 years experience as a customer service representative; sales assistant; logistics clerk or from a technical service focused role, ideally from a multi-national company, and possibly a company producing, distributing or transforming raw materials.
• Proficient in Microsoft Office Suites; working knowledge of SAP system.
• Familiarity with (CRM) Customer Relationship Management software is highly desirable.
• Bi-lingual in English/Spanish is a requirement.
• 10% Travel will be required
Similar jobs
Joanna Milne
Crew Coordinator / Admin Assistant Location Aberdeen Duration permanent The Role: A description of role below, but please word as...
Purchase Ledger Clerk Location Preston, Lancashire Duration permanent The Role: To provide Purchase Ledger tasks in a structured...
Bid Manager Location London Duration permanent The Role: A leading supplier of Content Management Systems...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.