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  • Job reference: RMS0165585

Customer Service Reperesentative

  • Sector: Commercial
  • Location: Houston
  • Job type: Contract
  • Date posted: 25/02/2016
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Chemical Company Division

The Role:
Carry out order processing and keep daily contact with customers. To provide and process information in response to enquiries and requests about products and services.

• Upload and check customer orders with reference to all conditions, price, credit limit if existing; upload full instructions for the shipment, and prepare directly or ensure that all other necessary documents are available
• maintain a proper communication with customers for any request or issue concerning the orders; respond promptly to customer enquiries, including enquiries on pricing
• check product availability for the required dates
• organize workflow to meet customer timeframes
• send to customers order confirmation, shipping documents if required, and provide delivery information, keeping customers informed about variations
• follow the status of the order: material preparation, booking reservation
• handle and resolve customer complaints or when appropriate involve other competent departments for the management of claims
• follow up invoicing process
• credit and debit note requests
• keep records of customer interactions and transactions, record details of enquiries, comments and complaints
• carry out pertinent activities to keep Master Data updated in the sap system, set up new customer accounts and manage customer accounts

Essential Skills / Qualifications:
• Customer Service and/or logistics principles and practices; some knowledge of administrative procedures
• knowledge of chemicals and/or oil & gas industry is preferred
• A minimum of 5 years experience as a customer service representative; sales assistant; logistics clerk or from a technical service focused role, ideally from a multi-national company, and possibly a company producing, distributing or transforming raw materials.
• Proficient in Microsoft Office Suites; working knowledge of SAP system.
• Familiarity with (CRM) Customer Relationship Management software is highly desirable.
• Bi-lingual in English/Spanish is a requirement.
• 10% Travel will be required
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