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  • Job reference: RMS0144225

Customer Service Representative - Worthing

  • Sector: Power & Energy
  • Location: Bristol
  • Job type: Contract
  • Date posted: 30/06/2014
This vacancy has now been filled.

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The Company:
Our client is a leader in High-Efficiency “Green” power solutions, including Renewable Energy. With its focus on Renewable Energy and “Green” power solutions, our client has recently established itself as the world’s second largest provider of solar inverters.

The Role:
Customer Information Centre / Customer Relationship Management (CRM) Representative for a renewable energy company based in Worthing, West Sussex

Main responsibilities will be -

• Answer first level customer support questions
• Resolves customer problems related to Repair, logistics issues.
• Utilize SalesForce.com for data input and reporting
• Utilize Oracle database for claim, repair and logistic processes.
• Help define and identify support tools and resources

Ideally looking for candidates with -

• Exceptional, organization, and customer-service skills
• Ability to answer first level customer support questions by phone
• Competence in Excel and Word programs

Essential Skills / Qualifications:
• Logistic experience
• Self-motivated, well organized
• Excellent customer service and problem solving skills.
• Ability to track multiple open projects
• Work well independently and as part of a team
• Able to work well under pressure

Desirable Skills / Qualifications:
• Familiarity with SalesForce.com applications
• Statistical Analysis or Database management experience
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