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  • Job reference: RMS0172142

Customer Service Sepcialist

  • Sector: Commercial
  • Location: Home Based
  • Job type: Permanent
  • Date posted: 11/10/2016
  • Duration: permanent

The Company:
Our client is a leading manufacturer of customized industrial separation equipment. They manufacture round, rectangular and pharmaceutical separators plus several lines of complementary separation products; centrifuges, grinding mills, finishing mills and a wide variety of aftermarket screens and parts.
They are looking for a Customer Service Specialist who speak French and with knowledge in Dutch.

The Role:
Processes customer spare parts orders handling order entry and replies to questions from customers. Performs necessary functions to meet customer requirements on a timely basis.

She/He reports to the Aftermarket Business Manager.

Essential Responsibilities and Duties:
* Preparation, registration, planning and monitoring of customer orders
* Technical support to the sales team, the agents and customers across a specific geographical area : spare parts offerings, customer drawings requests, technical advice
* Assitance by telephone, intermediate between the various departements
* Planning of customer orders based on the production planning
* Shipment of orders in cooperation with the authorized carriers
* Monitoring of complaints and customer material returns
* No travel needed.

Essential Skills / Qualifications:
* Bachelor degree in a technical major (electromecanics) or equivalent by experience
* Min. 2 years experience in a technical function
* Experience in a customer service departement or logistique departement is a plus
* Fluent in French and English, good knowledge of Dutch
* Excellent knowledge of MS Office
* Good communication skills with partners, internal employees and customers
* Organization talent
* Excellent verbal expression
* Interest in technology

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