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  • Job reference: RMS0113631

Customer Support Engineer

  • Sector: Engineering
  • Location: Stockport
  • Job type: Permanent
  • Date posted: 03/12/2012
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The Company:
My client is a leader in their field, Electronics Manufacturing and developing a range of Hardware communication technologies all linked into Energy management solutions, with government targeted growth plans in place, they will continue to grow over the next few years.

The Role:
The Customer Support Engineer will provide technical product support relating to our external European customers, across the sales organization. Coordinated new product introduction to customers supporting sales teams, resolving customer complaints for technically related problems.
As a Customer Support Engineer your main duties will involve:

• Providing technical product support to sales teams across Europe, including all product training.
• Liaising with European sales teams to ensure products are matched to the end customer’s needs, including demonstrations of products.
• Preparing full training sessions and demonstrations for customers, including training material for metering products.
• Understanding customer requirements to tailor product solutions and feedback to product managers and development teams.
• Monitoring the performance of products in use and provide feedback to the manufacturing and development teams to support the quality improvement process.
• Oversee technical problem solving and investigation of performance issues.
• Review product test coverage across development, manufacture and refurbishment and support development in debugging and correction testing.
• Report product status, risks and observations to project management.

Essential Skills / Qualifications:
• A Degree or equivalent in electrical engineering or similar technical area.
• Engineering experience in a technical customer support role.
• Experience of field engineering support.
• Proven work history as part of a team and ability to work independently in the field.
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