Accessibility Links
  • Job reference: RMS0109542

Customer Support Manager

  • Sector: Commercial
  • Location: Aberdeen
  • Job type: Permanent
  • Date posted: 01/06/2012
This vacancy has now been filled.

Click one of the boxes below to view similar jobs or send us your CV.
Send jobs like this to my email    What's this?
The Company:
We are recruiting on behalf of our client who are looking for a customer support manager, ideally candidate would be from a mechanical background, someone who has experience with mechanical handling equipment, rotating equipment. Would also consider candidate who are either Production Manager, Project Manager, Workshop Manager and Engineering backgrounds

The Role:
Principal Duties and Responsibilities

• Proactively promote the sale of Company products & services within allocated client contracts
• Liaise regularly and directly with client contacts to identify reliability issues and propose improvement opportunities for the sale of Company products and services
• Maintain and develop positive relationships with client operational and supply chain contacts
• Lead operational and commercial communications with client representatives on allocated client contracts
• Manage & direct the activities, workload and priorities of Contract Engineer and Contract Buyer to meet client requirements and deadlines
• Manage & drive the Contract Team to achieve Company’s monthly targets for agreed revenue, profit, quality and service delivery targets.
• Manage customer contract agreements to ensure company’s compliance to legal terms and conditions and scope of work.
• Lead and promote effective communication both internal and external to ensure efficient execution of all activities under the contract scope of work.
• Liaise with Repairs & Spares Specialist to ensure adequate support to customer on complex repair and spares activities
• Contribute to the development & implementation of the company strategy to meet the expectations of the Management Team based on the analysis of current and future market conditions.

Continuous Improvement
• Support the company in its drive to create a better, more productive and safer working environment
• Embrace the Lean operating principles and seek to apply these in the work place
• Take an active part in improvement teams
• Apply 5S principles to improve safety and working methods
• Participate in team training and development events
• Encourage team working and seek to shared best practice with co-workers
• Solicit company performance feedback from customers and meet the FPAL reporting requirements as identified by the company
Similar jobs
Gemma Cummings
Services Customer Coordinator - NIGHT / DAY SHIFTS Location Warrington, Cheshire Duration on-going The Role: Temp role with definite view to turn permanent...
Chris Hughes
Administrator - Engineering Location Middlesbrough, North Yorkshire Duration 3 months The Role: Our client based at Seal Sands are looking for an...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.