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  • Job reference: RMS0167302

Customer Support Specialist

  • Sector: Commercial
  • Location: Nottingham
  • Job type: Contract
  • Date posted: 29/04/2016
  • Time left:
    d h m s
This vacancy has now expired.
The Company:
The client is a leader within the Automation and Control Systems field with operations in 100 countries worldwide. They specialise in providing integrated solutions to the Transmission and Distribution and Oil & Gas industry with projects offshore and overseas.

The Role:
Role Outline: To efficiently administer sales orders, queries and complaints to ensure high level of customer service and satisfaction

The role is to cover a long term sickness, so the contact length will be 4 months

Main Accountabilities -

• To offer excellent customer service
• To administer all export orders in an efficient, acceptable manner in line with the procedure in place
• To develop good working relations with the customers, their agent, Spatial and other departments to ensure all the customers’ requirements are met
• To ensure all terms and conditions on the order are examined and either accepted or rejected and the customer advised accordingly
• Liaise with other Departments to ensure timely procurement and dispatch of stock orders
• To produce the correct documentation to meet both the customers and legal requirements
• To advise Customers of prices and availability of stock
• To ensure the computer invoice complies with the quotation, order and the export invoice sent to the customer
• To handle any customer complaints in accordance with procedures in place and the requirements of ISO9001:2000
• Provide support and liaise with the external sales team.
• To offer assistance to other members of the UK & Sales export team
• To ensure level of work is up to the standard required
• Other duties may have to be undertaken which will be determined by the Company, taking in to account the current level of responsibilities, experience and capabilities

Essential Skills / Qualifications:
• Operational commercial skills which are customer focused
• Good keyboard skills
• Thorough knowledge of payment and export terminology
• Customer knowledge
• Knowledge of the requirement of BS EN ISO9001:2000
• Awareness of influences internal and external which may affect the business
• Good communication skills
• To be able to work effectively under pressure
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