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  • Job reference: RMS0171109

Customer Support Specialist

  • Sector: Power & Energy
  • Location: Coventry - Foleshill Enterprise Park, Courtaulds Way, CV6 5NX
  • Job type: Contract
  • Date posted: 07/09/2016
  • Duration: 12 months +
The Company:
Our client is a leader in the power and automation technologies field; they enable utility and industry customers to improve performance while lowering environmental impact.
Our client is currently recruiting for a number of experienced Customer Support Specialist to work in their offices based in Courtaulds Way, Coventry CV6 - Days/Hours:- Monday - Friday (40 hours)

**Please note should your application be successful we will request for you to attend a recruitment open day at the client sit

The Role:
Overview:-
You will be responsible for resolving a wide range of customer issues; this may range from the straightforward price and availability questions to the more complex root cause investigation and resolving of invoicing and credit note issues.
Overtime you will be able to develop a close working relationship with customer’s in-order to maximise a positive commercial relationship for both parties.

Our client will be providing in-house training to the successful candidates.

Duties:-
To advise customers on price and availability and provide standard quotations.
Take ownership of and investigate progress on orders.
Investigate all credit note and invoice queries to their root cause provide solution necessary to permanently resolve.
Understand discount and price structures to be able to update the systems.
Manage and analyse the stock profile and cleansing within distributors, wholesalers
Make visits to customers and the warehouse as necessary
Work as a contributing member of the team.
Regularly and routinely, report on outstanding issues.

Position Interactions
Inventory controllers & Warehouse
Product & Sales Managers

Essential Skills / Qualifications:
Current relevant experience required
Able to deliver a first class customer experience in a fast-paced customer focused environment
A high level of IT literacy including Excel

Desirable Skills / Qualifications:
SAP
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