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  • Job reference: RMS0167291

Data Centre Operations Engineer

  • Sector: ICT
  • Location: Busan
  • Job type: Permanent
  • Date posted: 14/07/2016
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
A Global Leader in the provision of Digital Services, our client operates globally across 70+ Countries with over 100,000 personnel. Here in Korea they are involved in a number of prestigious projects across Seoul and Busan. The Group operates across the Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation sectors.

The Role:
Reporting to the Datacenter Supervisor /Assistant Supervisor the role of Data Centre Operations Engineer will include:

• 12 hour rotating shifts and standby for cover duties
• Perform day to day-to-day Datacentre shift operations, handover and follow up tasks.
• Monitor, detect and follow up alerts with immediate notification and escalation.
• Perform monthly monitoring reporting and server admin tasks
• Perform ad-hoc level 1 server and network troubleshooting, server rack mounting and cable patching/management
• Perform regular datacenter facilities health checks and follow up
• Perform internal self-audit checks on operations processes, documentation and operations
• Attend to 24x7 customer Helpdesk requests and calls
• Perform regular or adhoc Datacentre asset inventory , diagram and records updates
• Participate in internal and external audit exercises and attend to audit queries and requests
• Security , integrity, safety and cleanliness of all company datacentres, command centres and customers datacentres under team’s care
• Security, integrity all Datacentre related process documents, and all media and any form of information under datacentre operation team’s care according to ISO27001 standards and guidelines
• Timely, accurate and complete upkeep of all datacentre related process documents, asset inventory, patch records , diagrams , work instructions , checklists and forms according to ISO 9001 standards and guidelines
• Zero incident or error in day to day running of Datacentre, call/ticket handling and monitoring operations and tasks
• Zero non-compliance or observations for any datacentre ISO, ISAE or PCI-DSS related audits
• Self admin, timesheet clocking and mandatory internal training set out by the management
• At least 5 GCE O level passes or Diploma in IT or any related discipline
• Candidate must be physically fit to perform server rack mounting, cable patching and other heavy equipment lifting
• Must be willing to work 12-hour rotating shifts and be on standby cover two to three days a month and long hours during incidents or project implementation
• Previous datacentre , helpdesk , monitoring and level one server/network support is a must
• Basic knowledge and working experience of networking and level 1 server support
• Able to multitask helpdesk, monitoring and DC operation tasks during exceptional situations

Essential Skills / Qualifications:
Previous exposure to ISO 9001, 27001 , ISAE and PCI DSS audits advantageous
Excellent customer support and communications skills at all levels , written or verbal advantageous
Must have good problem solving skills in datacentre related operations and work relations
Excellent team player and willing to learn new skills and take on additional responsibilities
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