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  • Job reference: RMS0151737

Desktop Analyst (O&G exp)

  • Sector: ICT
  • Location: Dubai
  • Job type: Permanent
  • Date posted: 11/01/2015
  • Time left:
    d h m s
    (09/02/15)
This vacancy has now expired.
The Company:
Our client is the pioneer of open hole, multi-stage horizontal fracturing and they provide technology-based solutions to the oil and gas industry around the world. They are currently recruiting for a Desktop and Infrastructure Analyst at their Dubai office.

The Role:
DESKTOP ANALYST

Primary Role Focus

The Desktop Analyst should possess a board range of general IT skills across a number of technical platforms. The individual should be self-sufficient, able to work independently or as part of a global team. Able to make conscientious decisions in support of our client needs. Someone who strives to better themselves and others by keeping informed on current and emerging technologies.

Reporting
• Desktop Team Lead

Key Tasks and Responsibilities

• Provides support for the desktop, laptop, peripherals and print devices.
• Works alongside the Desktop Team, Procurement Coordinator and Vendor Manager to support hardware replacement, evergreen refresh and system standards
• Documents system installation and configuration of all onsite technologies
• Independently resolves client and application problems
• Responsible to maintain operating system and application installs on client devices
• Manages mobile device deployment and related hardware
• Maintains knowledge articles in the helpdesk system in support of the local environment
• Resolves Helpdesk tickets with a high level of detail and within defined Service Level Objectives (SLO’s)
• Escalates system outages through the infrastructure team, providing timely updates to the affected clients
• Provides after-hours support where needed and within reason
• An active participant in the Weekly Desktop Team meetings, providing status updates on support activities and projects

Essential Skills / Qualifications:
Experience and Skills

• Experience managing desktop infrastructure components.
• Good Knowledge of Microsoft Windows Operating Systems and working knowledge of MS Outlook, Microsoft Office Setup/Configuration, and desktop hardware troubleshooting
• Ability to resolve technical problems over the phone or in person with an emphasis on troubleshooting ability
• Windows Active Directory experience and user account management
• An understanding of how to troubleshoot network problems.
• Previous Oil and Gas experience an asset
• 2+ years in IT/technical roles
• Strong communication skills in effective listening, oral and written communication

Education and Training

• Post-Secondary certification in Information Technology or relevant work experience
• ITIL Foundations desirable
• Technical certifications a plus

Competencies

Core Competencies
• Customer intimacy
• Operational excellence
• Innovation
• Initiative
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