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  • Job reference: RMS0132015

Desktop/Local Support

  • Sector: Oil & Gas
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 10/10/2013
  • Time left:
    d h m s
    (17/10/13)
This vacancy has now expired.
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The Company:
Our Client provides oilfield products, systems and services for customers in the oil and gas industry world-wide. The company's knowledge and technologies span from reservoir to production and through the life of a field. The company employs approximately 25 000 people in more than 30 countries. They apply the knowledge and create and use technologies that deliver their customers' solutions.

The Role:
Responsibilities & Tasks

• Installing Common Operating Environment (COE) to desktops and laptops
• Installation\configuration of software applications
• Deployment of IT hardware and peripherals
• Deployment\configuration of Cisco IPT and analogue telephones
• Asset tracking\updating\auditing
• Office moves
• Patching network and telephony points
• Hardware break\fix
• 2nd line application support
• Liaising with 3rd party service providers
• Keep service call status and customers updated of progress
• Adhere to policies and procedures
• Meet SLA targets

Essential Skills / Qualifications:
• Technical knowledge of desktop and laptop hardware
• Experience of supporting Windows XP & Windows 7
• Experience of supporting Office 2003, 2007 & 2010
• Troubleshooting printer issues
• Basic knowledge of Active Directory
• Knowledge of SMS is an advantage
• Demonstratable experience of working in a busy IT Local Support environment
• Experience or knowledge of ITIL an advantage
• ITIL an advantage
• MCP, MCSE an advantage
Driving license required
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