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  • Job reference: RMS0110102

Desktop Support Analyst

  • Sector: Commercial
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 01/05/2012
  • Time left:
    d h m s
    (08/05/12)
This vacancy has now expired.
The Role:
Administration:
Fully participate in company and IT safety initiatives.
Maintain necessary skill levels through regular training.
Ensure activities participated in and services provided are fully compliant with Company policies.
Follow IT Team Admin processes as defined (e.g. Vacation tracking, Working schedules, timesheets, TDOs).
Fully participate in PMP.

Technical:

Governance
Implement and monitor CIRS technical controls on an operational basis.
Follow all applicable standards documented in CIRS.
Follow IT Governance requirements e.g. IT Architecture reviews.

Desktop Applications and Support

Troubleshoot and resolve 2nd level assigned desktop support tickets within agreed SLA’s.
Proficient in using the Remedy ticketing system to manage daily queue of support calls.
Proficient in supporting the GIL 3 Desktop environment (Microsoft Vista, Office 2007) and CVX toolsets (GIL Options Panel, GSCE, Net2Info, GIL Serv, WAM, IDAdmin)
Install and troubleshoot desktop applications and agreed business applications.
Ensure reliability of IT hardware/AV equipment within i-DE and conference rooms.
Providing customer and peer advice and guidance.
Provide support for Level 1 Help-Desk personnel and share best practices.
Maintain IT consumable and hardware stock inventories, and make provisions where necessary. Maintain desktop inventories using the WAM (Web Asset Management) to ensure correct billing, ownership and status.
Participate in IT On-Call Support rota

User Admin & Security

Utilise SART to process and track all new user, application and data access requests.
Use CXV standard tools to generate new accounts and administer data access and group permissioning.
Use Industry standard tools to manage E-Mail requests (e.g. shared email accounts, distribution lists and Display Name changes)
Coordinate IT account and data transfers of personnel to/from CUE.
Appropriately administer, non-compliant & inactive accounts.
Allocate and manage SecurID cards.
Assist with GILServ requests and other service permissions.

Business Knowledge:
Understand and follow Capital Stewardship needs and best practices.
Maintain a broad understanding of upstream business.
Maintain good understanding of customer support requirements, business priorities, processes in order to use IT expertise to offer continual support and future enhancements.
Maintain strong business knowledge of systems supported and how they are used.

Leadership & Teamwork:
Demonstrate Company Way behaviours at all times.
Assist in ensuring the safe work practices of all colleagues and service providers, both company and alliance partners/contractors.
Coordinate work tasks and activities as required.
Actively participate in team collaboration opportunities.
Build and foster strong inter-team relationships.
Provide training and mentoring to other team members.
Proactively review processes and activities for continual improvement opportunities.
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