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  • Job reference: RMS0148718

Desktop Support / IT Local Support

  • Sector: ICT
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 06/10/2014
This vacancy has now been filled.

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The Company:
Our Client provides oilfield products, systems and services for customers in the oil and gas industry world-wide. The company's knowledge and technologies span from reservoir to production and through the life of a field. The company employs approximately 25 000 people in more than 30 countries. They apply the knowledge and create and use technologies that deliver their customers' solutions.

The Role:
This Desktop Support position is to provide customer facing, desk side and second line support to 2000+ users in the offices in and around Aberdeen. The position is for an immediate start.

Reporting to IT Local Support Team Leader.
Responsibilities & Tasks Duties:
• Installing Common Operating Environment (COE) to desktops and laptops
• Installation\configuration of software applications
• Deployment of IT hardware and peripherals
• Deployment\configuration of Cisco IPT handsets
• Asset tracking\updating\auditing
• Office moves
• Patching network and telephony points
• Hardware break\fix
• 2nd line application support
• Liaising with 3rd party service providers
• Keep service call status and customers updated of progress
• Adhere to policies and procedures
• Meet strict SLA targets

Essential Skills / Qualifications:
Qualifications / Personal Attributes Skills:
• Technical knowledge of desktop and laptop hardware
• Experience of supporting Windows XP & Windows 7
• Experience of supporting Office 2003, 2007 & 2010
• Troubleshooting printer issues
• Basic knowledge of Active Directory
• Knowledge of SMS is an advantage

Personal qualities:
• Excellent customer facing skills
• Customer focus
• Excellent communicator
• Organised and able to manage heavy workload
• Willingness to work evening overtime or weekends when necessary

Experience:
• Minimum of 2 years’ experience of working in a busy IT Local Support environment
• Working in Local Support in the Oil and Gas industry an advantage

Qualifications:
• ITIL an advantage
• MCP, MCSE an advantage

Driving license required.
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