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  • Job reference: RMS0167854

Desktop Support Technician

  • Sector: ICT
  • Location: Anchorage
  • Job type: Contract
  • Date posted: 16/05/2016
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The Company:
a major oil and gas operator

The Role:
Information Technology Shared Services provides technical services to the global Client’s network. In this position, you will be a team member on a cross-functional enterprise infrastructure operations team that supports the Alaska business unit located in North Slope.

The Infrastructure Support Analyst may be responsible for:
• Provide deskside and remote support for Personal Computing environments at the Client’s North Slope location.
• Perform technical support, assembly, installation, repairs, and moving of computers, printers and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users.
• Handling technically complex desktop support issues.
• Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users.
• Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs.
• Certified warranty & non- warranty repair of Dell computers and Hewlett Packard printers.
• Managing small to medium local projects for and participate in IT initiatives.

Essential Skills / Qualifications:
• High School Diploma/GED.
• Legally authorized to work in the United States on a regular full- time basis without restrictions.
• Three years of direct experience in troubleshooting Microsoft Windows Operating Systems.
• Able to work a 2 week on / 2 week off rotational schedule in the North Slope on the North Slope, Alaska.

Desirable Skills / Qualifications:
• Bachelor's degree in MIS or Computer Science.
• Knowledge of a broad range of technologies including: WAN/LAN, COE Desktop, Core Business Applications and Desktop Products.
• Ability to give presentations to small or medium size groups.
• Completion of North Slope Unescorted Training course
• Excellent verbal and written communication skills with direct customer interaction.
• Ability to work well with local and global teams.
• Willingness to continually learn.
• Ability to champion change.
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