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  • Job reference: RMS0166063

Elastomers Technical Support Engineer

  • Sector: Oil & Gas
  • Location: Saudi Arabia
  • Job type: Permanent
  • Date posted: 22/04/2016
  • Time left:
    d h m s
    (13/05/16)
This vacancy has now expired.
The Company:
The Saudi Arabian Oil Company is the state-owned oil company of the Kingdom of Saudi Arabia and is ranked first among oil companies worldwide in terms of crude oil production and exports. People are central to what they do. Saudi Aramcos employees are recognised across the industry for excelling in their specialist fields.

The Role:
As one of the world’s largest fully integrated energy enterprises, Saudi Aramco not only looks for individuals who can meet our expectations but for those individuals who can exceed them. Our intent is to become the world’s leading integrated energy company by 2020. The professional rewards at Saudi Aramco are amazing, but so too are the lifestyle and benefits.

We are currently seeking an experienced Elastomers Technical Support Engineer to join the Chemicals Business Coordination & Support Department.

Position Description:-

The successful applicant will report to the Marketing & Sales Director of Polymers & Intermediates, and work with multiple functions to support the sales and marketing of Engineering Plastics. The scope of the role includes technical support in complaint management, product/application development, customer qualifications and training. The Elastomers Technical Support Engineer is accountable for ensuring that he supports the Ethylene Propylene Diene Monomer (EPDM) and ThermoPlastic Olefin or Polyolefin / ThermoPlastic Vulcanizates (TPO/TPV) Sales groups within the business. The Technical Support Engineer should have prior experience in the technical support function within the Ethylene Propylene Diene Monomer (EPDM) industry supporting molding and extrusion customers. They will have an excellent understanding of EPDM processing methods in extrusion, compounding and injection molding. The incumbent will have an excellent understanding of the various end-segments and the value chain of the Ethylene Propylene Rubber (EPR)/EPDM markets. Prior exposure to, and a sound understanding of automotive industry standards such as TS-16949, and the qualification procedures at various OEMs and Tier-1s are essential. Commercial experience in the relevant products with sizeable (to be defined) regional or global sales revenue responsibility is desired. A good understanding of post-processing methods such as surface modification, printing, etc., which are relevant to resolving troubleshooting complaints, is an advantage.


Duties & Responsibilities:-

The successful candidate will have a good understanding of actively supporting the marketing and sales function in Pre-sales activities such as technical advice, competitor grades analysis, and value against competing materials, application development, and qualifications. Other aspects include post-sales activities such as complaint management, and troubleshooting. You will conduct the mapping of competitive products and maintain an active database of the same. Liaise with relevant stakeholders on the development of new products/ application based on market/ customer requirements (‘market pull’) for various regions. Ensure customer satisfaction. Implement relevant corporate policies (e.g. legal and safety) and conduct regular (annual) reviews of compliance in partnership with relevant stakeholders. Participate in relevant global exhibitions and trade shows with the regional sales managers.

Essential Skills / Qualifications:
The successful candidate will possess a recognized university degree, BSc in Engineering.
Substantial experience in Technical Support, preferably in engineering plastics or specialty elastomer sales or in a similar industrial environment.
Prior experience in a technical support function within the pMMA and/or Nylon 6 industry supporting molding and extrusion customers is important.
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