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  • Job reference: RMS0165629

Employee Relationship Exsecutive

  • Sector: Commercial
  • Location: Chonburi
  • Job type: Permanent
  • Date posted: 07/03/2016
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
Reference: RMS0165629
Location: Chonburi
Job type: Permanent
Sector: Chemical
Date posted: 7/03/2016
Residency: Thailand
Customer Relationship Executive (Sale Support)
The Role:
Job Duties/Responsibilities
• providing help and advice to customers using your organization’s products or services;
• Answer and direct phone calls
• Administration ,Organize and schedule meetings and appointments
• Book travel arrangements
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;
• keeping accurate records of discussions or correspondence with customers;
• analysing statistics or other data to determine the level of customer service your organization is providing;
• producing written information for customers, often involving use of computer packages/software;
• writing reports analysing the customer service that your organization provides;
• developing feedback or complaints procedures for customers to use;
• developing customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organization’s products or services and keeping up to date with changes;
• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

The Essential Skills / Qualifications:
• Bachelor qualification in related field.
• 3 - 5 years Experience in same background, Good command of English
• Understanding of people management & development tools
• Female Only
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