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  • Job reference: RMS0171725

Export Customer Service Manager

  • Sector: Power & Energy
  • Location: Nottingham
  • Job type: Permanent
  • Date posted: 26/09/2016
  • Time left:
    d h m s
    (21/10/16)
This vacancy has now expired.
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The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
• Responsible for the day to day running of the domestic and export Customer Service teams for EPCW product lines out of the Nottingham manufacturing unit.

Utilise management information to present the performance of the Team to internal and external stakeholders and in decision making

Ensure all orders are processed and acknowledged efficiently, liaising with internal departments to solve any issues that arise.

Monitor the lead times for the products, escalating to the relevant business area to ensure goods are available at the agreed time.

Work with external suppliers to ensure documentation is accurately prepared to meet both the customer and legal requirements; and delivered with a view to identifying and implementing service improvements.

Reporting on complaints (PAR&R’s) and ensuring closure is within a timely manner.

Ensure company policy and procedures are kept up to date and adhered to.

To develop good working relations with the customers, their agents, Spatial and other departments to ensure all the customers’ requirements are met.

• Manage, motivate and develop employees and team performance in accordance with ABB HR procedures, i.e. performance review, ensuring objectives and behaviours are aligned and consistent to the department objectives.

• Lead and manage in informal / formal team meetings to share key department information and progress against plans.
Promote Health & Safety within the workplace and safe working practices

Essential Skills / Qualifications:
Leadership and management skills and experience and the ability to develop and motivate a team
Awareness of operational people and performance management practices, including performance management
Exceptional customer service skills
Excellent communication skills - both verbal and written and the ability to build relationships / rapport with customers and internal / external stakeholders.
Excellent organisational skills and able to manage time effectively.
Tenacity and be focused, resilient, results orientated and be able to respond to changing business conditions.
IT literate and have a knowledge of TOPS system, Outlook and Excel.

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