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  • Job reference: RMS0153979

Field Service Engineer

  • Sector: Engineering
  • Location: Cambridge
  • Job type: Permanent
  • Date posted: 16/02/2015
  • Time left:
    d h m s
This vacancy has now expired.
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The Company:
Our client is an Engineering Services company, who are an international technical consultancy, providing a range of services including licence to operate, asset management, manufacturing improvement and capital investment to customers in the chemical, petrochemical, oil & gas, pharmaceutical, manufacturing and consumer industries worldwide

The Role:
• Perform customer site support activities involving the repair, installation, preventive and corrective maintenance of electrical/electronic equipment and sub-systems used for power conversion in the renewable energy field.

• Maintain and service inverters and associated capital equipment to ensure 100% customer satisfaction.

• Interact with customers and co-workers at a professional level, able to work both independently and as part of a multi-tasking team.

• Perform remote on site customer services, including installing, commissioning, troubleshooting and repairing of inverter equipment and related products.

• Calibrate and coordinate equipment according to precise specifications.

• Provide technical support to customers on site and via telephone and email.

• Provide multi-level user training.

• Provide support to engineering, manufacturing, and sales.

• Provide adequate documentation and reports upon completion of each assigned job.

• Perform field engineering projects while maintaining safety standards.

• Complete onsite audits for improved reliability.

• Carry out on site root cause analysis on equipment failures.

• Prepare proposals for services and engineering activities.

• Prepare and deliver project documentation and progress reports for internal and external clients.

• Execute field and office performance and failure testing, include analysis and repair plan.

• Act as technical liaison between the business and client.

• Make recommendations, based on audits and analysis, to technical personnel for repair and maintenance of equipment.

• Support 3rd party field personnel in execution of activity

Essential Skills / Qualifications:
• HNC/D Electrical Engineering field preferred.
• 3-5 years of industrial Field Service experience / Technical Service or Field Engineering background with onsite experience.
• Power and electronic service background required, MV background (preferred)
• AC/DC Power Conversion and Control experience.
• Knowledge of Mechanical principles, electronics and AC/DC power distribution.
• Ability to lift and move objects up to 70lbs.
• Ability to travel up to 75%, including nights and possible weekends.
• High level of flexibility required.
• Valid driver’s license.
• Demonstrated ability to troubleshoot electrical and electronic circuits.
• Ability to read and understand electrical and electronic schematics and mechanical drawings.
• Ability to configure and repair communication hardware and software.
• Strong verbal and written communication skills to communicate with and maintain effective relationships with customers
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