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  • Job reference: RMS0103874

Field Service Engineer - Scotland

  • Sector: Engineering
  • Location: Scotland - Other
  • Job type: Permanent
  • Date posted: 08/06/2012
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The Company:
The client is a leader within the Automation and Control Systems field with operations in 100 countries worldwide. They specialise in providing integrated solutions to the Transmission and Distribution and Oil & Gas industry with projects offshore and overseas.

The Role:
The role will involve undertaking visits to customers’ sites in order to provide breakdown servicing, planned preventative maintenance, calibration contracts and installation/ commissioning etc., on a wide variety of instrumentation products. You may be required to provide 24x7 service cover on a rota basis and also factory based workshop repairs. You should be used to dealing with clients on a daily basis. You must be able to work under your own initiative or as part of a team. The successful candidate will be required to travel throughout the UK and occasionally offshore / overseas. Overnight stays away from home will be required. Additional responsibilities include the promotion of service products and support offerings. It is important to note that as the strategy for Measurement product service is implemented and operationalised this role may also develop to meet the evolving needs of the business.

The main responsibilities are:
• To deliver field based service offerings on customer’s premises.
• Develop and maintain customer relationships and satisfaction with service solutions.
• Development of service products and strategies for growing service work and championing service business growth through projects and technological advancements
• Responsible for maintaining and delivering high standards of Health & Safety and exceeding customers’ safe-working expectations.

Functions include:
• Reporting to the Manager for Measurement Products Service, UK & Ireland.
• Regular customer liaison and problem solving.
• Working as part of a service team to delivery on-site and workshop based repair, calibration and customer support services.
• Provide ongoing liaison and relationship building of customer installed base.
• Identify opportunities for new business.

Essential Skills / Qualifications:
Preferably qualified to ONC/HNC level in instrumentation, measurement control or equivalent, or recognised apprenticeship in a relevant discipline.
Good PC skills
Excellent Communication and Interpersonal Skills
A flexible approach to work and good problem solving skills are also essential.
Instrumentation experience having worked in one of the following industries - Water/Power Utilities, Food & Beverage, Chemical & Pharmacy, Oil & Gas is also preferred.

Full valid UK driving licence and passport will be required.
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