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  • Job reference: RMS0154791

Field Service Manager - LSS

  • Sector: Commercial
  • Location: Ho Chi Minh City
  • Job type: Permanent
  • Date posted: 06/03/2015
This vacancy has now been filled.

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The Role:
The purpose of the role is to manage a team (up to 6-8 LSS service engineers) that service and support customer control systems and implement standard engineering project work. To manage the local LSS business to achieve agreed targets in safety, growth, productivity as well as employee and customer satisfaction. To provide technical leadership across a range of service and project work.
• Develop and lead a highly performing team and facilitate the team’s achievement of goals and objectives
• Technical coaching and knowledge sharing within service team, to ensure they are able to meet the requirements of their work assignments
• Plan appropriate career development for service team
• Deploy standard engineering and support process, tools and methodologies.
• Responsible for the management of assigned projects in industrial automation control.
• Ensure all service and engineering work meets requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost and that gross margin improvement are continuously pursued.
• Act as the focal point to the customer in all aspects of the project, ensuring that all contractual requirements and obligations are understood and fulfilled.
• Continuous improvement in general business processes and practices
• Prime interface to customers to ensure that support and project requirements are defined, agreed and delivered within schedule and cost constraints
• Spokesperson and figurehead in order to promote Honeywell’s service name and capability
• Customer relationship management, to increase customer satisfaction levels
• Ensure that the services team effectively integrates with both project engineering teams and other service teams through the region.
• Sales support including basic system design and estimation, scope definition and T&Cs
• Accurate business planning and forecasting
• Manpower planning
• Work with Customers, SBM and other regional teams to effectively deliver the service business.

Essential Skills / Qualifications:
• Bachelor's Degree in technical discipline (Automation, Instrumentation, Electronic, Electrical or Mechatronics Engineering) and over 12 years of related experience.
• Microsoft Certified IT Professional (MCITP) qualification advantageous.
• ITIL Foundations Certification (as a minimum)
• Experience with Experion PKS or TPS maintenance or project implementation.
• Knowledge of Pulp and Paper, Oil & Gas, Mining and Chemical Industrial Processes preferred
• Experience in People Management and Resource allocation especially supervising technical personnel in a support environment.
• Past experience in managing business group P&L
• Good Knowledge of DCS & SIS, including HMI and SCADA, plus basic knowledge of Advanced Process Control and Business Solutions
• Project management experience, providing technical project estimates and running projects to budget and schedule
• Past experience in project scheduling and project controls is highly advantageous.
• Formal professional quali

Desirable Skills / Qualifications:
• Able to drive/lead a team and capable of interfacing with a wide range of personalities
• Excellent interpersonal leadership skills - the ability to motivate, plan and to maintain the discipline to drive long term success is essential.
• Service scope definition and execution planning (as basis for identifying changes)
• Contract and subcontract administration (concepts and work processes)
• Commitment to ensure that HSE is the highest priority in all activities.
• Ability to professionally and competently represent Honeywell with all levels of the organization.
• Understand the principles of projects risk management and make sound judgement on technical and commercial matters.
• Ability to plan, work, deliver and make sound decisions under tight schedules and high pressure.
• Solid analytical / problem solving skills and technical skills
• Excellent Communication skills (oral and written) in English.
• Performance management and coaching/counselling
• Presentation skills
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