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  • Job reference: RMS0176415

First-line Support Consultant

  • Sector: ICT
  • Location: Malaysia
  • Job type: Permanent
  • Date posted: 20/02/2017
  • Duration: 1 month
  • Time left:
    d h m s
    (20/03/17)
This vacancy has now expired.
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The Role:
Responsibilities

- Handle incoming support calls and emails to support
- Provide predefined solutions to known problems
- Handle license requests, user account requests and other 1st line requests
- Maintain and improve the support knowledge base
- Review internal support requests (completeness check)
- Monitor the status of systems hosted by the company and flag problems

Job requirements

- Bachelor's degree in computer science, computer engineering, information technology or equivalent
- Technical background and experience to effectively carry out the listed responsibilities
- Excellent verbal and written communication skills in English
- Problem solving ability and flexibility
- Ability to work independently and as part of a team
- Solution driven, customer friendly personality, comfortable working with people at every level of the company
- Fresh graduates with the right attitude are welcomed. Yes, your CGPA counts

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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