Accessibility Links
  • Job reference: RMS0176415

First-line Support Consultant

  • Sector: ICT
  • Location: Malaysia
  • Job type: Permanent
  • Date posted: 20/02/2017
  • Duration: 1 month
  • Time left:
    d h m s
    (20/03/17)
This vacancy has now expired.
Send jobs like this to my email    What's this?

The Role:
Responsibilities

- Handle incoming support calls and emails to support
- Provide predefined solutions to known problems
- Handle license requests, user account requests and other 1st line requests
- Maintain and improve the support knowledge base
- Review internal support requests (completeness check)
- Monitor the status of systems hosted by the company and flag problems

Job requirements

- Bachelor's degree in computer science, computer engineering, information technology or equivalent
- Technical background and experience to effectively carry out the listed responsibilities
- Excellent verbal and written communication skills in English
- Problem solving ability and flexibility
- Ability to work independently and as part of a team
- Solution driven, customer friendly personality, comfortable working with people at every level of the company
- Fresh graduates with the right attitude are welcomed. Yes, your CGPA counts

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Similar jobs
Gary Chapman
ITC Data Specialist Location Iraq Duration 12 months+ The Role: ITC has formulated an analytics strategy that is...
Unix Administrator Location Malaysia Duration 1 month The Role: The UNIX Administrator is responsible for...
Inhouse Legal Counsel (Ecommerce) Location Home Based Duration permanent The Role: - Draft and review contract on procurement...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.