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  • Job reference: RMS0169062

Front Office Engineer (DATA Network)

  • Sector: ICT
  • Location: Saudi Arabia
  • Job type: Contract
  • Date posted: 23/06/2016
  • Time left:
    d h m s
    (14/07/16)
This vacancy has now expired.
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The Role:
Position: Front Office Engineer (DATA Network)
Duration: 12 Months
Location: Riyadh Saudi Arabia

Job Description
• DATA Network surveillance/monitoring at NOC 24Hours & 7 days a week and follow-up all faults
• Level1 Fault handling & troubleshooting with clients, other NOCs, Field engineer etc.,
• Provide advice on technical & operational issues related to trouble scenarios & urgent temporary solutions to recover the outages.
• Review the network to capture any actual/potential network deficiencies that may affect service and/or outage root cause analysis.
• Follow escalation procedure and open TT with L2 Support.
• Day to day fault analysis and resolution work on 24/7 basis.
• Conduct simple MDT/TCN as and when requested by BO.
• Notify other NOCs/Client about the planned activities within responsible network.
• Daily fault report & network activities/health updates.
• Execute PMR schedules as advised by L2.
• Configure / Provision services through NMS.
• Escalate complex faults for NOC manager and BO.
• Act as Help desk to answer multiple clients inquires about TXM circuits.
• Provide outages analysis reports.
• Arrange and facilitate sites access for our FM to perform troubleshooting and PMR’s.
• FM Dispatching , Spares arranging.
• Handling clients complaints.

Working Experience

• Minimum 3yrs in the field of DATA communication.
• At least 2 years Huawei experience of TX O&M work, Strong knowledge of Network O&M
• Last 2yrs in a capacity for the O&M of DATA network performing troubleshooting analysis & investigation about outages

To Apply
Please share the CV on sreejesh.vasudevan@fircroft.com with Subject FO engineer
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