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  • Job reference: RMS0161047

Global Infrastructure Operations Manager

  • Sector: ICT
  • Location: London
  • Job type: Permanent
  • Date posted: 27/10/2015
  • Time left:
    d h m s
    (03/11/15)
This vacancy has now expired.
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The Company:
Our Client is one of the largest independent oil and gas exploration and production companies in Europe.

The Role:
Take full ownership of the infrastructure operations globally.

Provide fit for purpose infrastructure services to key customers e.g. BDT Leads, Local IS Leads, Business Technology Team and Security Team as per agreed service level agreement.

Provide Infrastructure Operational Reports to the key customers on monthly basis.

Ensure effective delivery of the Global Infrastructure Strategy by working with Service Design, Infrastructure Leads, Business Technology and Security teams.

Ensure adherence and adoption of IS processes and procedure globally.

Develop operations plans which will incorporate Standard Operating Procedures globally.

Ensure “sameness” of service across the client.

Contribute to Global IS improvement plan and technical review board.

Act as Problem Manger for infrastructure related problem tickets.

Own and manage out of hours call rota and act as incident coordinator.

Ensure infrastructure incident tickets queues are managed effectively.

Financial Responsibility:

Build, manage and report on the infrastructure budget to the Head of IT and BDT Leads.

Essential Skills / Qualifications:
Education:
IT related Bachelors degree or relevant hands on experience.
Proven experience of working within a busy and complex infrastructure environment.
ITIL Foundation certification required with ITIL Operational Support and Analysis or similar intermediate ITIL qualifications preferable.
Project Management skills with PRINCE2 or similar qualification preferable.

Skills:

General experience:
Ability to manage a globally a dispersed team to deliver ongoing infrastructure and project activities.
Demonstrated Operations Management abilities.
Excellent written and oral communication skills.
Developing, implementing and supporting global strategies.

Specific experience:
Proven abilities in Operational Management.
Must have a good understanding of networks (LAN and WAN), switches, security protocols and firewalls.
Must have a good understanding of messaging and Active Directory services.
Must have a good understanding of storage, virtualization and backup services.
M
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