Accessibility Links
  • Job reference: RMS0166397

Head of Customer Service

  • Sector: ICT
  • Location: Indonesia
  • Job type: Permanent
  • Date posted: 29/04/2016
  • Time left:
    d h m s
    (20/05/16)
This vacancy has now expired.
Send jobs like this to my email    What's this?
The Company:
an Electrical Engineering Company is seeking a Head of Customer Service

The Role:
Ensures implementation of and adherence to policies, processes, and methods for customer service activities (technically and commercially), for a service unit assigned.
Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and or methods for corporate units, division and regional cluster in the area of responsibility from a commercial and a technical perspective.
Ensures obeying regional laws and regulations.
Ensures a proficient and capable service workforce to conduct required service tasks in time and quality.
Provides the necessary work environment, tools and processes to optimally deliver services to customers
Acts as escalation instance for resolving issues with service delivery and internal units.
Manage organization units assigned, and leads and coordinates dedicated management and staff.

Essential Skills / Qualifications:
Bachelor degree in electrical power engineering.
Min. 10 years relevant experience in a technical and supervisory role in the transmission and distribution industry.
Well understanding in service power area.
Proficient in english both written and spoken.
Have good customer service and communication skills.
Have good leadership and coordination with stakeholders.

Desirable Skills / Qualifications:
Only candidates with the rights to work in Indonesia will be considered
Similar jobs
Gary Chapman
ITC Data Specialist Location Iraq Duration 12 months+ The Role: ITC has formulated an analytics strategy that is...
Unix Administrator Location Malaysia Duration 1 month The Role: The UNIX Administrator is responsible for...
Inhouse Legal Counsel (Ecommerce) Location Home Based Duration permanent The Role: - Draft and review contract on procurement...

Back to Top

By clicking "Save" you consent to
receiving matching jobs based on the
job/page you are viewing by email from
Fircroft, as detailed in our privacy policy
Fircroft would like to keep you up to date with our current vacancies and latest company updates via email. Occasionally Fircrofts marketing may contain 3rd party or affiliate information, however we will not share your personal data with any 3rd parties without your consent. From time to time, we might contact you to get your views on the service you have received. To help you get the best out of Fircroft, we may personalise them based on your location and how you use fircroft.com
Fircroft would like to keep you up to date with the latest company updates and vacancies via SMS / Text messages
Your consent options above means that Fircroft cannot contact you about any new or alternative career vacancies. If you want Fircroft to only contact you about the role(s) you have applied for please continue, however if you would like to be considered for other positions please allow us to contact you by changing one or more of the above consent.