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  • Job reference: RMS0153864

I.T Service Analyst

  • Sector: ICT
  • Location: Saudi Arabia
  • Job type: Permanent
  • Date posted: 12/02/2015
  • Time left:
    d h m s
    (19/02/15)
This vacancy has now expired.
The Company:
Our client is a Multinational Chemical company which will construct, own and operate a world-scale integrated chemicals complex in Saudi Arabia. Once completed, the complex will represent the largest petrochemical facility ever built in a single phase. Our client will establish a world-scale manufacturing footprint that delivers a full range of value-added, performance products destined for the emerging markets of Asia Pacific, the Middle East, Eastern Europe and Africa.

The Role:
Develop, implement and maintain IT services, applications, systems and/or procedures.

• Maintain existing technology services, applications, and systems to ensure reliability and performance.
• Enhance and improve existing technology services, applications and/or systems to reflect new business needs.
• Develop new technology services, applications and/or systems to enhance business value.
• Research, evaluate and test technology products to ensure their applicability to Company business requirements.
• Ensure the protection of IT assets at the company.
• Support relevant upgrade projects.
• Collect and analyse technology utilization data to monitor trends and forecast future (IT) requirements.
• Develop and manage project and service proposals, resources and plans.
• Train and mentor newly hired IT Analysts.
• Adhere to policies & procedures and security & safety regulations.
• Perform any job-related activities as requested by the immediate supervisor/manager.

INFRASTRUCTURE FUNCTION
• Install, customize and troubleshoot operating systems software and hardware, such as clients, servers, storage, and other devices required to maintain technology functionality.
• Develop and implement services and procedures to effectively monitor and maintain the hardware and operating system.
• Manage data center facilities infrastructure to ensure that servers and other devices have necessary facility management components in place (such as power, cooling, space, etc.) and that safety & security parameters are enforced in the center.
• Evaluate changes to the computing infrastructure and assess the effect they will have on the performance of the system.
• Investigate system outages and hardware failures; put in place mitigation initiatives and fixes as necessary.
• Manage, document and escalate system performance as appropriate to maintain appropriate service levels.

TECHNOLOGY PLANNING AND SERVICES FUNCTIONS
• Create, maintain, and manage services to ensure reliability and adherence to stated levels of service.
• Create, maintain, and manage technology budgets, plans, and projects as needed by company management.

Essential Skills / Qualifications:
A candidate for IT Service Analyst role must demonstrate experience with several of the areas, technologies and products listed here. Years of experience, nature of the projects and number of areas—as per the list below—will determine the seniority level:
• Associate IT Service Analyst
• IT Service Analyst
• Senior IT Service Analyst
Specific areas, technologies and products:
• Experience with ITIL (accreditation preferred)
• Service utilization, forecasting and cost management
• Service Level Agreements
• Service portfolio, catalog, request, reporting
• Service roadmaps
• Client communications
• HP Service Manager, uCMDB
• Asset management: HP Asset Management
• Metrics definition and utilization: Consumption, availability, capacity, forecasting
• Microsoft Office 365

• Bachelor degree in Computer Science, Management Information Systems (MIS), Engineering or any related field.
• Proficiency in programming, analysis, and/or service management practices.
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