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  • Job reference: RMS0174769

ICT Support Specialist

  • Sector: ICT
  • Location: Various Sites
  • Job type: Permanent
  • Date posted: 11/01/2017
  • Duration: permanent
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
To ensure that the ICT support, policies and procedures meet business requirements to the specified standards. In line with business and legislative requirements, to maintain high levels of safety, availability and reliability for support, by ensuring the effective and accurate provision of a diverse range of ICT duties, in order to support the site as a whole in achieving ICT goals and objectives. To contribute to the timely achievement of personal, departmental and section goals, in order to meet and exceed the site and departments Team Performance Indicators.


- Requirement to travel between sites providing additional support on a regular basis.
- To manage, support and develop the ICT helpdesk, policies, reports, procedures, written protocols etc, satisfying both business and customer needs and statutory and agreed internal and external standards.
- Responsible for providing both end user and overall technical support to assigned site ICT users, to ensure consistency of service. To do this by email, phone or in person.
- To support other members of the ICT Department and site specific teams, in maintaining high levels of safety, availability and reliability for ICT hardware and software (including systems).
- To ensure the effective and accurate provision of a range of administration and support duties. To include, (but not exclude other duties):
- Maintenance and testing of networks and servers.
- Development and implementation of back-up systems.
- Anti-virus actions.
-Training of new systems and hardware.
- Accurate and timely administrative actions.
- Preparation and installations of hardware/software.
- Undertake an active role in supporting ICT projects and strategic activities, in their planning, preparation and management. Ensure a balance between the management of these and day to day support requirements.
- Provide appropriate support and information to the ICT Support Team Leader outlining relevant issues, trends and policies.
- Establish strong, effective relationships with all members of the ICT Department and it's key customers - internal and external.
- Remain up to date with ICT and other relevant industry best practice, trends, data and statutory requirements.
- As required, to contribute and complete development and secondment projects, remote working, site rotations and other opportunities.
- As required, to stand-up and cover the responsibilities of the ICT Senior Support Specialist.
- Support and participate in the duty call-out rota.

Essential Skills / Qualifications:
Educated to A-Level or equivalent in an ICT related subject.
Relevant ICT work experience and contribution gained in a busy, commercially and customer-focussed environment.
Relevant experience of developing, implementing and evaluating systems, upgrades, improvements and modifications.
Relevant experience of installing, upgrading and general support of software/hardware applications.
Relevant experience of building, configuring, installing and upgrading of hardware.
Relevant experience of service desk/support.
Relevant experience in Windows Server Operating Systems, Active Directory support and NTFS security management.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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