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  • Job reference: RMS0164956

ICT Telecommunication Engineer

  • Sector: Automotive
  • Location: Atyrau 5/2 National position
  • Job type: Permanent
  • Date posted: 12/02/2016
This vacancy has now been filled.

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The Role:
Investigates and diagnoses telecom problems, working with users, other staff and suppliers as appropriate. Resolves mid/high impact problems, co-operating with the incident management function, to maintain overall voice systems and voice network performance.
Operates second line support for the voice telecom infrastructure systems in the office and production facilities which includes: desk telephony, call routing between different service providers, call center functionality, emergency center support.
Owns base knowledge of core ICT voice systems, such Avaya based PABX network, telephony billing system. Provides functional expertise in that area that contributes to telecom team goals
Uses management systems software and appropriate analysis equipment to collect voice network load statistics, model performance.
Develops and maintains voice vectoring routing and call center functionality
Provides capacity planning for telecom voice infrastructure, engaging with ICT capacity management function
Works with Telecom lead in ensuring telecom systems hardware and software and appropriate analysis equipment are fit for purpose and maintained.
Evaluation of new technologies. Provides advice to managers to inform decisions to implement new technologies. Contributes to the improvement of quality and level of services.
Carries out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance of voice systems and networks. Makes decisions within defined parameters related to above areas.
Develops and review ICT policies, procedures, work instructions related to functional area
Ensures that documentation of the supported systems and software is available and in an appropriate form for those receiving calls.
Implementation of technical solutions in different areas
Supervises telecom contractors equipment installation work
Contacts service providers in case of external service failure
Performs Contract Holder role when necessary

Essential Skills / Qualifications:
The job holder must hold a Bachelor’s Degree in Electronic / Telecommunications Engineering or Computer Science
The job holder must have at least 3 years of experience in ICT area
The job holder must have at least 2 years of experience in managing ICT Infrastructure management in complex environments

Desirable Skills / Qualifications:
The job holder will need to show an aptitude to work within this multicultural and multi-stakeholder environment and translate between CoV codes, standards, systems, and practices and the Company Management System.
Compliance with:
Kazakhstan Statutory Health, Safety & Environmental Laws/Regulations;
The Corporate Health, Safety & Environment Policy, and Safety Management Systems
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