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  • Job reference: RMS0175335

Incident Manager

  • Sector: ICT
  • Location: Riyadh
  • Job type: Contract
  • Date posted: 25/01/2017
  • Duration: 1
This vacancy has now been filled.

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The Role:
Job Responsibilities:

Be responsible for ITSM process design, implementation, training and internal auditing. 
Be responsible for interface with outside audit. 
Be responsible for E2E SLA improvement. 
Generate operation weekly/monthly report; 
Managing customer communication and customer satisfaction; 
Managing service continual improvement and create revenue through improvement; 
Managing end to end service operation process and be responsible for the result; 
Review operation situation of the previous day - Failing to meet SLA - Major incident - Customer complaint 
Hold Service Level Management Meeting with customer on quarterly basis 
Accept and follow up problems. 
Ensure the development of faults/problem trend analysis and service improvement plans to address identified gaps. 
Review and report problems

Essential Skills / Qualifications:
First degree or equivalent in a relevant discipline. 
Minimum of (5-8) years work experience with at least three (3) years in a supervisory role. 
ITIL certification are preferred.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft’s services.

For further information or to discuss any opportunities, Contact Ibrahim Sajid at Fircroft on + 966 1228 1159
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