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  • Job reference: RMS0156972

Information Services Lead

  • Sector: ICT
  • Location: Ghana
  • Job type: Contract
  • Date posted: 13/05/2015
  • Time left:
    d h m s
    (05/06/15)
This vacancy has now expired.
The Role:
Suitable candidates must already have the rights to work in Ghana.

To ensure that all local IS activities, systems and practices are in line with the clients best practices and global standards
To provide local service delivery of all IS services to the clients employees at local offices and facilities and in accordance with local SLA and performance targets
To manage the SLA between local IS Service Support and other IS teams.
To directly engage all local client business leadership and expert users in bi-monthly conversations about:
The state of IS service and capability available
Current and future requirements for IS improvement
Education on and promotion of current IS services and compromises in the local environment
Education on and exploration of the horizon of IS capability and its potential impact on how the client operates
To ensure that all IS projects and plans receive consideration of local requirements.
To directly build and manage a support desk team of specialists trained and experienced in addressing the particular needs and interests of their local colleagues and customers in the office, in the field and while travelling.
To facilitate training and mentoring of local colleagues and customers in best practice use of IS systems and services.
To understand local business processes and work with IS Business Partners to address any inefficiencies.
To oversee any managed service providers, and ensure they deliver cost effective solutions to the business unit, and meet or exceed established service level agreements.
To carry out local IS budget planning, reporting and oversight of execution.
Service delivery of all IS services and projects within performance targets:
Business Operations Plan
Local Service Desk
Infrastructure
Office, Field, and Vessel Support
Network and Desktop Security
Asset Management
Group IS team support in the scoping, planning and execution of global projects.
Execution of local improvement and efficiency tasks.
IS Monthly KPI status and reporting to key local stakeholders, Regional Service Delivery Manager and Group IS.
Staff motivation, training, and development.
EHS compliance through effective contractor management, staff awareness and training.
IS budgeting and management of ongoing capital and operating expenses within budget

Essential Skills / Qualifications:
A university degree from an accredited tertiary institution in computing or closely related subject
Proven experience of managing a team in the context of a busy local IS environment
ITIL Foundation and/or Advanced certification
Excellent general knowledge and experience of all aspects of IS Service desk, applications and global systems
Ability to manage a dispersed team to deliver ongoing local IS services
Proven abilities in team and programme management
Experience or a clear understanding of the application of ITIL (or equivalent) as a methodology
Experience of producing and critiquing technical documentation
Good understanding of networks (LAN and WAN), switches, security protocols and firewalls
Excellent verbal and written communication skills and presentation abilities
Ability and interest in understanding clients various business areas and make suggestions for business process improvements and automation
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